Getting Started with the Communication Hub

Updated August 24, 20262 min read

The Communication Hub is the single place to manage every email and SMS message CPR Enroll sends on your behalf.

Before You Begin

The Hub is at Settings > Communication Hub.
Existing notification settings and customized templates were migrated automatically when the Hub launched. Nothing needed rebuilding.
Be clear on the difference between what your organization sends and what you personally receive — they are two different screens.

Where to Find It

Settings > Communication Hub. The header shows a live count, for example “54 emails · 11 customized · 1 turned off.”

Communication Hub header showing the live email count and the three view buttons

The Three Views

Switch between them with the buttons in the top right:

View	Contents
Email	Every automated email, grouped by audience.
SMS	Every automated text message, plus SMS sender settings.
Recipients	A matrix of internal notifications and which roles receive them.

Audience Tabs

Within the Email view, messages are grouped by who receives them: Student, Instructor, Admin, Client and System, each with a count. Use Search emails… to jump straight to a message by name.

Messages are then grouped by topic — Enrollment, Classes, Reschedule, and so on.

Reading a Row

Each row shows the message name, a one-line description of when it fires, a template badge (Default or Custom), and either a toggle or an Always on chip.

✔ Always on cannot be switched off. It marks transactional messages — receipts, security emails and similar. Everything else can be disabled with the toggle.

Communication Hub Email view audience tabs and message rows with Default/Custom badges

Personal vs. Organizational Settings

The link at the top — “Looking for how you receive these? My notifications (personal) →” — separates the two concepts:

Screen	Controls
Settings > Communication Hub	What your organization sends.
My Settings > Notifications	What you personally receive.

Best Practices

Use the header count as a health check. A rising “turned off” number is worth investigating — someone may have disabled something students rely on.
Search by message name rather than browsing the audience tabs once you know what you are looking for.
Before disabling any message, check whether it is the only notice a student gets for that event.
Send anyone asking “why am I getting these emails?” to My Settings > Notifications, not the Hub. The Hub will not fix a personal inbox complaint.

Frequently Asked Questions

Question	Answer
Where is the Communication Hub?	Settings > Communication Hub.
Did my old customized templates survive the migration?	Yes. Existing settings and customized templates were migrated automatically.
Why can I not switch off some messages?	They are marked Always on — transactional messages such as receipts and security emails.
What is the difference between the Hub and My Notifications?	The Hub controls what your organization sends. My Settings > Notifications controls what you personally receive.
How do I find one specific email quickly?	Use Search emails… within the Email view.

✔ You know your way around. Next, read Editing, Previewing, and Testing Email Templates to change what those messages actually say.

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