Understanding Score Tiers in Quizzes

Updated January 23, 20263 min read

Score tiers help you categorize quiz results based on a respondent’s total score or performance. This allows you to show personalized result pages, dynamic text, or custom follow-up actions depending on the user’s score range.

TABLE OF CONTENTS

What Are Score Tiers?

Score tiers divide quiz results into different levels or brackets, each with a label, color, and score range.

For example:

Tier Label	Color	From %	To %
Basic Bookkeeping	Red	0	39
Standard Accounting	Orange	40	79
Advanced Financial Management	Green	80	100

Important: The overall score range (0% and 100%) is fixed you can only adjust how that range is divided into tiers, not expand or reduce it.

Where to Configure Score Tiers

Open your Quiz.
Go to the Result Page editor.
Select Configure Score Tiers.

You’ll see the Score Tier Configuration window (like in your screenshot).
Here, you can add, edit, or delete tiers.

Configuring a Score Tier

Each tier has four components:

Color – Assign a color to visually identify each score level.
(Tip: Red for low, yellow/orange for mid, green for high scores.)
Label – A name for the tier (e.g., “Basic Bookkeeping”).
From % – The minimum percentage for that tier.
To % – The maximum percentage for that tier. Once you’ve added all tiers, click Save.

Important: The overall score range (0–100%) is fixed — you can only adjust how that range is divided into tiers, not expand or reduce it.

How the System Calculates Tiers

The quiz engine takes the total score (based on quiz answers) and automatically places it into the correct tier according to your defined percentage ranges.

For instance:

A score of 20% → Falls under Basic Bookkeeping (0–39%).
A score of 60% → Falls under Standard Accounting (40–79%).
A score of 90% → Falls under Advanced Financial Management (80–100%).

This mapping happens instantly when the quiz is submitted.

Optional: Map Tiers to Custom Fields

If you want to store or trigger automations based on the user’s score tier:

Go to the Settings section of your result page.
Toggle on the custom fields you want to capture:
- Overall Score
- Overall Score Tier
- Category-Specific Score
- Category-Specific Tier (e.g., “Basic Bookkeeping Score Tier”)

These can then be used in Workflows, CRM contacts, or email personalization.

Practical Use Cases

Use Case	How It Helps
Personalized Recommendations	Show different messages or CTAs based on skill level.
Lead Segmentation	Automatically tag users by tier to tailor follow-ups.
Nurture Campaigns	Send tier-based emails using CRM custom fields.
Progress Tracking	Use stored scores to compare over multiple quiz attempts.

Pro Tips & Notes

Always ensure score ranges don’t overlap. Instead of setting From 0–40, 40–80, 80–100, adjust slightly to 0–39, 40–79, 80–100 to keep boundaries clean and prevent score conflicts
Keep tier labels short and descriptive.
You can add or remove tiers anytime, it won’t affect past submissions.
For more personalized result pages, combine tier tags with conditional content.
Do NOT mix Category Names and Tier Names.
- Example: If your quiz category is “Bookkeeping,” don’t also create a tier called “Bookkeeping.”
- Tier names should describe performance levels (e.g., “Beginner,” “Intermediate,” “Advanced”) while category names represent topics (e.g., “Bookkeeping,” “Tax Management”).

Example in Action

Scenario:
A user takes a quiz titled “What Kind of Bookkeeping Support Do You Need?”

Their overall score is 20%.
The system assigns them to the Basic Bookkeeping tier (0–39%).
The result page displays:
“Your overall score is 20%, which places you in the Basic Bookkeeping tier.”

Another user scores 85%, placing them in the Advanced Financial Management tier (80–100%), and sees:

“Your overall score is 85%, which places you in the Advanced Financial Management tier.”

(If you’re showing individual categories, each category will have its own score and tier displayed separately.)

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