LeadConnector Phone
LeadConnector Phone
12 articles
- SMS Compliance Guide: Consent, Opt-Outs, and Sending LimitsThis messaging policy applies to all accounts using phone and SMS communication within the CRM. Its purpose is to help ensure messages are sent only to recipients who have provided valid consent, follow applicable laws and industry standards, and avoid practices that may be considered unwanted, misl
- Voicemail article coming soonComing soon.
- Inbound Calls: IVR, AI, Routing & Call Flow ExplainedInbound call routing determines how LC Phone handles a call from the moment someone dials your business number until the call is answered or reaches a backup destination. Calls can be handled by IVR or Voice AI, routed to assigned users, distributed to additional team members, forwarded to another n
- How to Reduce Inbound Spam CallsSpam calls can overwhelm your team, inflate call volume, and waste time. This guide walks through practical steps you can take to reduce inbound spam calls using built in tools and call routing strategies. Before you start - Your account already blocks hidden or private caller ID calls. - Spam cal
- Choosing between using your existing phone number vs buying a new phone numberWhen you set up calling in your sub-account, you can either verify a phone number you already own, or buy a new phone number from ResQEngage. This article explains the difference and helps you pick the right option. Contents - At a glance - Side-by-side comparison - Pick this if - Verifying is not
- AI-Powered A2P Compliance ValidationAI-Powered A2P Compliance Validation helps you catch common compliance issues before submitting your A2P 10DLC campaign for carrier review. During campaign setup, the system reviews your opt-in form, Privacy Policy, and Terms of Service to help you identify missing disclosures, incomplete legal lang
- Voice calling with ResQEngageComing soon.
- Use Your Existing Phone Number to Place Voice CallsVoice calling is easier to try because you can place outbound calls using a phone number you already own. This lets you start calling leads and customers without first setting up a new phone number inside the platform. TABLE OF CONTENTS - What Is Calling With Your Existing Phone Number? - Key Benefi
- Porting Options: US In-App vs International Manual ProcessThis guide explains how to port a phone number from an external carrier into a ResQEngage Location (sub-account). It covers the required documents, how to submit a port request, and what to expect during the transfer process. Please reach out to the Agency Owner to prepare the information mentioned
- How to create and link a Regulatory Bundle for Australian local numbersAction required by March 2027. Existing Australian local numbers not linked to an approved Regulatory Bundle will stop sending or receiving calls and messages after this date. There is no grace period. Overview To comply with updated Know Your Customer (KYC) rules in Australia, every Australian lo
- Ring inbound calls during working hoursOVERVIEW This setting lets you receive inbound calls only during your working hours. When it is on, any inbound call that reaches you outside your selected schedule will skip you and go to the phone number's backup handling (such as voicemail or Voice AI). It is useful if you do not want calls ring
- How to Submit and Track Port-In Number RequestsAdmins can submit and track eligible US phone number port-in requests directly inside the platform. The Port-In Numbers workflow helps you move existing US phone numbers from an external carrier into your phone system without completing a separate porting form. Important: This feature must be enabl