Phone Category
95 articles
LeadConnector Phone
- Why are my Calls marked as Spam and how can I avoid itOverview If your business calls are being flagged as 'Spam Likely' or 'Scam,' it can reduce answer rates and harm your credibility. This guide explains why calls are marked as spam and provides actionable steps to prevent it. TABLE OF CONTENTS - Why Are Calls Marked as Spam?- Common Reasons for Sp
- Phone Number Settings ExplainedDo you want to understand your CRM's different phone number settings but feel uncertain about it? Don't worry. It's easier than you think to grasp these settings. Below is the breakdown of the phone settings. Covered in this article: Number Name Forwarding Number Pass Called Number As Caller ID En
- How to Purchase a Phone Number for Your BusinessThis article walks you through how to purchase a phone number within ResQEngage, enabling SMS and voice functionality for your clients or team members. TABLE OF CONTENTS - What is Phone Number Purchasing in ResQEngage? - Key Benefits of Purchasing a Phone Number - Steps to Purchase a Phone Number -
- Forbidden message categories for SMS and MMS in the US and CanadaSMS Compliance Forbidden Message Categories for SMS and MMS in the US and Canada Understand prohibited message types and compliance requirements to maintain reliable SMS and MMS delivery for your business communications. What You'll Learn Mobile carriers in the United States and Canada enforce str
- A2P 10DLC Campaign Approval Best PracticesA2P 10DLC Campaign approval depends on whether your registration clearly explains who is sending messages, what recipients will receive, why they receive them, and how they provided consent. Use this guide before submitting or resubmitting a Campaign to identify common issues with your use case, sam
- LeadConnector Messaging PolicyThis messaging policy applies to all accounts that are using LC - Phone for communication within the CRM. We all expect the messages we want to receive will reach us, unhindered by filtering or other blockers. An important step that LC - Phone and our customers can take to make that expectation a r
- Brand Registration Step by Step Guide and FAQsStarting August 31, 2023, all A2P messages sent from unregistered ten-digit long code numbers (Local and National numbers) to US numbers will be blocked. Carriers are becoming increasingly sensitive to spam and AUP enforcement when it comes to SMS and Calls. To keep spamming in check and to protect
- Toll-Free Verification Guide for LC - Phone (US/Canada)The Toll-Free Messaging Verification process allows LC Phone customers to send more important business messages, and make sure your customers see them. Our users who adhere to their stated use case and all applicable rules (including LC Messaging policy) should see greatly reduced message filtering
- How to buy a toll free number?Understanding how to buy a toll-free number can be critical for your business operations. This guide provides a straightforward walkthrough on purchasing a toll-free number for your subaccounts. Equip yourself with this knowledge to enhance your customer communications strategy. If the sub-account i
- Detailed Pricing for A2P 10DLC RegistrationsA2P 10DLC is the U.S. registration framework for businesses sending application-to-person SMS or MMS from standard 10-digit phone numbers. Registration helps carriers identify legitimate business traffic, reduce filtering, and apply the correct messaging fees. Unregistered traffic may be blocked or
- What is A2P 10DLC?TABLE OF CONTENTS - What is A2P 10DLC and the TCR?- What do I need to do? - Types of Brand Registration - How does A2P 10DLC work? - The Registration Process - Registration Comparison Table - Avoid Failures and Get the Fastest Approval Time Possible - Required information for United States A2P 10DLC
- A2P 10DLC Brand Approval Best PracticesWhen you register your A2P Brand with your Business Profile, LC Phone will submit your business information to The Campaign Registry for review, determining your eligibility and throughput for your messaging Campaigns. This article summarizes how Brand approval works and our best practices to ensure
- U.S. A2P 10DLC Messaging Registration Mandatory, Effective from July 5, 2023Businesses that send SMS or MMS messages to U.S. recipients using standard 10-digit phone numbers must register those numbers for A2P 10DLC messaging. Registration helps carriers verify legitimate business traffic, reduce filtering, and prevent message disruptions. Unregistered 10DLC traffic to U.S.
- Why Was My Toll-Free Verification Rejected?If your Toll-Free verification request fails for eligible reasons, you can correct and resubmit your request. For a full list of eligible rejection reasons see below. If eligible, you can resubmit your Toll-Free verification after correcting the identified content violation. Toll-Free verification
- Know Your Customer (KYC) in the United KingdomIf you have built an A2P communications solution, you will be familiar with Know Your Customer (KYC) data. Originating from the banking industry, KYC is essentially customer information that is required to identify and verify an individual or business is who they say they are and commonly consists o
- Reduce Spam Calls with Number Intelligence and DNDSpam calls can overwhelm your team, inflate call volume, and waste valuable time. This guide outlines a structured approach to reducing inbound spam using built-in detection tools, call dispositions, automation workflows, and optional IVR routing. By combining early detection with automated quarant
- Remediate 'Spam Likely' on your Caller ID using Voice IntegrityIn this article, we will learn how we can increase our call answer rates by remediating 'spam likely' / 'potential spam' / 'scam likely' on the caller ID in the US (US only). If the phone number flagged as 'spam likely' is relatively new or not critical to your business or has a FTC complaint, we r
- Microphone permission on different browsersIf you see this and clicking on 'Enable' does nothing, it means that your camera/mic is blocked by (1) your browser or (2) Operating System. Learn how to fix this below! Chrome users To check if Mic access to the website is blocked: - Click on 'Enable' - If nothing happens and you see a 'Mic b
- Best Practices for SMS deliverability and Avoiding SMS RestrictionsError and Opt-out Rate Monitoring - We are focused on helping our customers deliver trusted communications. To make sure that the carrier does not block or suspend the account permanently based on bad usage. - We will be monitoring the delivery rate of the overall account and be taking proactive me
- Message throughput (MPS) and Trust Scores for A2P 10DLC in the USUnder the new A2P 10DLC service for sending messages via 10-digit long code numbers in the United States, there are changes to how message sending throughput is allocated. A2P 10DLC message throughput in the US will now be determined based on your Brand type, Campaign type (use case), and Trust Scor
- List of campaign use case types for A2P 10DLC registrationSMS Compliance A2P 10DLC Campaign Use Cases Understanding approved use cases for your SMS campaigns to ensure carrier compliance and maintain deliverability. What You'll Learn This article explains the approved A2P 10DLC campaign use cases that determine how carriers handle your SMS messaging. Sel
- A2P Opt-In Form - Privacy Policy and Terms and Conditions GuidelinesSMS programs must clearly explain how customers consent to messages, how they can opt out, and how their information is handled. Your Terms of Service and Privacy Policy should be publicly available, accurate, and consistent with your actual messaging practices. TABLE OF CONTENTS - Terms of Service
- How to submit a Campaign for A2P 10DLC ?A2P 10DLC campaign approval depends on providing clear, consistent information about your messaging use case, sample messages, and how contacts give consent. Your campaign details should accurately reflect the types of messages you plan to send, while your opt-in process, Privacy Policy, and Terms o
- Configuring Sender ID and Opt-Out Language for SMS ComplianceSMS compliance settings help protect your messaging reputation by automatically adding sender identification and opt-out language to the first message in a conversation when that information is missing. These protections also apply to automated messages such as Missed Call Text-Back and review reque
- Campaign Rejection Reasons and ResolutionsIf your A2P 10DLC Campaign registration request is rejected for eligible reasons, you need to correct and resubmit your request. For a full list of eligible rejection reasons see below. If eligible, you can re-submit your Campaign registration after correcting the identified content violation by del
- Calculating SMS and MMS Costs: A Step-by-Step GuideSMS costs can vary based on message length, the number of segments, message type, carrier fees, special characters, and the destination country. Understanding how these factors affect pricing makes it easier to estimate costs before sending and identify why a message may cost more than expected. Thi
- How to Set Up Verified Caller ID (Use your number for Voice Calls)There are many cases where we want to use our own phone number as caller ID. So, In this article will help you to go through the step by step process. How to Set Up Verified Caller ID (Use your own number for voice cals). This is only supported for LC Phone. Step 1: At the top left, click here to s
- How to Set Up Call Tracking (Number Pool)Call Tracking How to Set Up Call Tracking (Number Pool) Show a unique phone number to leads based on where they came from, so every call can be attributed back to its campaign or landing page. What You'll Learn Number pools are a great way to track the calls driven by paid campaigns. Using number p
- Call Forwarding to Your LeadConnector Phone NumberThis guide explains how to set up call forwarding from your personal phone—whether it’s a cell phone or landline—to your LeadConnector phone number. This allows you to use ResQEngage's Voice AI without changing your existing branded phone number on business cards, websites, or online directories. Fo
- Track Call Outcomes with Custom Call DispositionsThe Call Disposition feature helps you capture the business outcome at the end of each call and take the right next steps, all within your dialer. After completing a call, you can now select a disposition (the outcome of the call) such as Interested, Requested appointment, or Not interested. These d
- VoIP Deskphones (SIP endpoints)TABLE OF CONTENTS - What is the VoIP Deskphone integration? - Who can set it up? - Requirements & recommended deskphones - Step-by-step setup - Managing deskphones - FAQs - Troubleshooting What is the VoIP Deskphone integration? The VoIP Deskphone feature lets you register any SIP-compatible hard-p
- Regulatory Bundle and Address Creation for Sub-AccountsInternational Phone Number Compliance Regulatory Bundle and Address Creation for Sub-Accounts Create Address Bundles and Regulatory Bundles, submit country-specific compliance information, monitor review status, and connect approved bundles to regulated phone-number purchases. Overview Some phone n
- Identity Verification for Phone Number Purchases (US/CA/PR/IL)Identity verification through Persona helps keep eligible +1 and +972 LC Phone number purchases compliant while reducing fraud, spam, and abuse.LC Phone uses Persona identity verification during eligible phone number purchases in the United States, Canada, Puerto Rico, and Israel. This article expla
- Best Practices Around Periodically Sending Opt-Out Texts and Sender IDsText messaging is one of the most effective ways to reach your customers—but it comes with rules. These rules exist to protect consumers from unwanted messages, and they’re especially important in places like the United States and Canada. This article explains the best practices for: - Letting custo
- Why doesn’t my Business Name display after CNAM registration?CNAM (Caller ID Name), short for Caller Name Presentation, is a legacy technology from the 1990s that allows the display of a caller’s name, whether personal or business, alongside their phone number. For example, instead of your customers seeing only +1 (555) XXX-4XX7, they might see “XYZ Company”,
- Quiet HoursComing soon
- Texas Mini-TCPA Law: What You Need to Know (Effective Sept. 1, 2025)NOTE: This information is for educational purposes only and does not constitute legal advice. The content provided is general in nature and may not reflect the most up-to-date information. ResQEngage strongly advises consulting with a qualified legal counsel to ensure your compliance with applicable
- Call Recording StorageComing soon
- Call Transcriptions for Recorded CallsCall transcriptions make it easy to review and understand recorded conversations without listening to the entire call. This article shows you how to enable the call transcription feature in your account. Note: This is a paid service and you will be charged on top of call recordings for generating t
- Phone Number Edit Configuration (Incoming Calls Settings)The “Incoming Call Settings” interface puts every factor that routes an inbound call into one set of settings. With quick-edit controls and handy links to advanced pages, you can diagnose call-flow issues and update settings in seconds, without hunting through multiple menus. TABLE OF CONTENTS - Wha
- Improve your Phone Number's reputation with Voice IntegrityIn this guide, you’ll learn how to register your U.S. phone numbers with resqengage's Voice Integrity feature—leveraging top caller-ID analytics platforms to clear spam flags, repair your caller-ID reputation, and significantly boost your answer rates. TABLE OF CONTENTS - Voice Integrity with ResQE
- Recommendations and Best Practices for Maintaining a Positive Caller ReputationMaintaining consumer trust in the voice communication channel is critical. Consumers expect to receive wanted and personalized communications, while being protected from spam and unwanted calls. This guide provides updated best practices for maintaining a positive caller reputation. Why does caller
- Why are my Calls marked as Spam, and How can I avoid it ?Legitimate business calls can sometimes appear as Spam Likely, Potential Spam, or similar warnings on a recipient's device. These labels are influenced by carriers and caller analytics providers that evaluate factors such as phone-number reputation, calling patterns, recipient feedback, and caller a
- What is A2P 10 DLC- Brand and Campaign Registration?TABLE OF CONTENTS - What is A2P 10DLC and the TCR? - What do I Need to Do? - Types of Brand Registrations - How does A2P 10DLC Work? - The Registration Process - Registration Comparison Table - Additional Pricing Information - LC Messaging Policy, Segments & Sending Limits - Forbidden Messaging and
- What is SHAKEN/STIR?SHAKEN/STIR is a caller authentication framework that helps carriers verify that a caller is authorized to use the phone number displayed on an outbound call. It uses digital certificates to authenticate caller ID information, helping reduce caller ID spoofing and establish trust with receiving carr
- What is CNAM?CNAM (Caller Name Presentation) is a feature in the U.S. public telephone network that associates your phone number with a business or personal name. When you make an outgoing call, this name may be displayed on the recipient’s device. This article explains CNAM requirements, registration steps, and
- Agency SMS Warm-Up Period & Daily LimitOverview For new Agencies (where the agency account is less than 7 days old), a warm-up period is applied to control SMS sending limits. This helps ensure compliance and smooth scaling of SMS traffic. Daily SMS Limit During this warm-up period, the daily SMS limit is calculated as: 250 × n, where:
- Voicemail Articlecoming soon
- KYC Verification on Persona — Best PracticesOverview KYC (Know Your Customer) verification is a crucial step to ensure the authenticity and security of user identities. This article covers best practices for completing verification, common mistakes to avoid, and how to access KYC verification anytime without waiting for a phone number applica
- Billing Statement HelpPorting an existing phone number allows you to move that number from your current phone provider into your account. To process the transfer, carriers require documentation that confirms you are authorized to move the number. Providing a recent billing statement or other accepted proof of ownership h
- Updated Messaging Guidelines for the U.S. & CanadaMessaging requirements vary depending on where your phone number is located and where the recipient is located. Some messaging routes require A2P registration, while others can use completed identity verification instead. Understanding these requirements can help prevent blocked messages and make tr
- Opt-In Methods & Their Compliance RequirementsOverview To comply with A2P 10DLC regulations and ensure successful campaign approval, all SMS communications must be backed by valid, explicit, and documented consent. Carriers require proof showing how contacts opted in and where the consent was collected. Generally, an opt-in message must clearly
- Website Compliance GuideA compliant website is an important part of A2P 10DLC registration. Carriers and registration reviewers use your website to verify your business identity, review how SMS consent is collected, and confirm that your messaging practices are transparent and legitimate. Preparing your website before subm
- How to get your phone number A2P approved in 2026A2P 10DLC registration is a process used by U.S. cellular carriers (e.g. Verizon, AT&T, T-Mobile, etc) to verify who is sending SMS (text messages) and what is being sent to their customers. This helps ensure your contacts are receiving message they actually want to receive. Follow these guidelines
- Avoiding Call Loops when routing calls to Internal Phone NumbersInternal phone numbers can be used throughout your account for business profiles, staff profiles, number pools, forwarding settings, and advanced call routing. While these configurations provide flexibility, routing a call back to the same internal phone number can create a call loop, causing calls
Error Code and Warning Dictionary
- 21211: Invalid 'To' Phone NumberError 21211 occurs when an outbound call or message is sent to a phone number that is invalid, incomplete, or incorrectly formatted. The destination number must use E.164 format, which includes a plus sign, country code, and full subscriber number. TABLE OF CONTENTS - What Is Error 21211? - Key Bene
- 21408: Your account is not allowed to send SMS to this country or region.Error 21408 occurs when you attempt to send an SMS or MMS to a country or region that is not enabled or supported for messaging. These regional controls help prevent messages from being sent to destinations your account is not configured to use and can also help avoid unexpected international messag
- 21614: 'To' number is not a valid mobile numberError 21614 occurs when you attempt to send an SMS to a destination number that is not recognized as a valid mobile number. In many cases, the number is a landline, is formatted incorrectly, or uses an unsupported non-standard number format. TABLE OF CONTENTS - What Is Error 21614? - Key Benefits of
- 21635: The "To" number is a landline and cannot receive SMS.Error 21635 occurs when you attempt to send an SMS message to a phone number that is identified as a landline. Standard SMS delivery requires a mobile-capable destination number. What Is Error 21635? Error 21635 means the destination number in the To field is a landline and cannot receive SMS thro
- Fix "From Number Not SMS Capable" ErrorSMS & Messaging Fix "From Number Not SMS Capable" Error Resolve SMS sending errors when your phone number lacks texting capabilities and restore messaging functionality. What You'll Learn This article explains why you might encounter the "from number is not SMS capable" error when sending text mes
- 30002: Message failed: your account is currently suspendedError 30002 occurs when a message was queued successfully, but the account was suspended before the message could be sent. The message is not delivered until the underlying account issue is resolved. TABLE OF CONTENTS - What Is Error 30002? - Key Benefits of Resolving Account Suspension Quickly - C
- 30003: Number unreachable or out of service.Error 30003 occurs when an SMS cannot be delivered because the destination device is powered off, unreachable, unable to receive SMS, or temporarily unavailable through the recipient’s mobile carrier. TABLE OF CONTENTS - What Is Error 30003? - Key Benefits of Troubleshooting Error 30003 - Common Cau
- 30004: Recipient has opted out or has DND enabled.Error 30004 occurs when a message cannot be delivered because the destination number is blocked, unavailable, unable to receive SMS, restricted by local regulations, or has previously opted out of messaging. TABLE OF CONTENTS - What Is Error 30004? - Key Benefits of Troubleshooting Error 30004 - Com
- 30005: The recipient’s number is inactive or does not existError 30005 occurs when an SMS cannot be delivered because the destination number is unknown, inactive, unreachable, or otherwise unable to receive messages. In some cases, the issue may also be related to the recipient’s device or mobile carrier. TABLE OF CONTENTS - What Is Error 30005? - Key Benef
- 30006: Landline or unreachable carrierError 30006 occurs when an SMS cannot be delivered because the destination number is unable to receive the message. This most commonly happens when the number is a landline or when the destination carrier cannot be reached for that number type. TABLE OF CONTENTS - What Is Error 30006? - Key Benefits
- 30007: Message filteredERROR: 30007 Description Your message was filtered (blocked) by Lead Connector or by the carrier. This may be done for violating Lead Connector Messaging Policy, or by a wireless carrier for violating carrier rules or regulations. Examples of messaging that would be blocked by LeadConnector are s
- 30008: Unknown errorError 30008 occurs when a message fails to reach the recipient, but the carrier does not provide a specific reason for the failure. Because the returned carrier response is generic, additional troubleshooting is required to determine whether the issue is related to message length, character encoding
- 30011: MMS not supported by the receiving phone number in this regionError 30011 occurs when an MMS cannot be delivered or received because MMS is not supported for the destination number, device, or region. The exact cause depends on whether the message was inbound or outbound. TABLE OF CONTENTS - What Is Error 30011? - Key Benefits of Understanding Error 30011 - Co
- 30023: Daily Message Cap ReachedError 30023 occurs when the daily messaging limit for your registered Brand has been reached. Once this limit is reached, additional messages to certain carrier networks may fail until the daily limit resets or the underlying messaging limit is reviewed. TABLE OF CONTENTS - What Is Error 30023? - Ke
- 30032: Toll-Free Number Has Not Been VerifiedError 30032 occurs when a message is sent from a toll-free number to a recipient in the United States or Canada, but the sending number has not completed the required toll-free verification process. TABLE OF CONTENTS - What Is Error 30032? - Key Benefits of Toll-Free Verification - Common Causes of
- 21610: Attempt to send to unsubscribed recipientError 21610 occurs when you try to send a message to a recipient who has opted out of receiving messages or has Do Not Disturb settings enabled. Messaging remains blocked until the recipient properly opts back in. TABLE OF CONTENTS - What Is Error 21610? - Key Benefits of Respecting Opt-Out Status -
- 30033: US A2P 10DLC - Campaign SuspendedError 30033 occurs when a message is sent from a U.S. A2P 10DLC campaign that has been suspended. While the campaign remains suspended, messages associated with that campaign cannot be delivered. TABLE OF CONTENTS - What Is Error 30033? - Key Benefits of Resolving Campaign Suspension - Common Cause
- 30037: Outbound Messaging DisabledError 30037 occurs when outbound messaging has been disabled for the account. Messages cannot be sent until the sending restriction is removed. TABLE OF CONTENTS - What Is Error 30037? - Key Benefits of Identifying an Account-Level Restriction - Common Cause of Error 30037 - How to Fix Error 30037 -
- 21612: Message cannot be sent with the current combination of "To" and/or "From" parametersERROR: 21612 Description Message cannot be sent with the current combination of "To" and/or "From" parameters. Possible Causes Number formatting: The format you used for the "To" or "From" number may not be formatted using the E.164 format. LeadConnector standardises numbers using the E.164 form
- Error 30034: Linking a Phone Number to Approved A2P CampaignAfter your A2P brand and campaign are approved, each applicable phone number must be associated with the approved campaign before it can use the registered messaging route. Linking the number helps ensure compliant SMS and MMS delivery through a 10-digit local number. This process is also useful whe
- 21606: The 'From' phone number provided is not a valid message-capable phone number for this destination/accountSMS messages can only be sent from a phone number or supported sender that is active, available in your account, and capable of sending SMS. If the selected sender is unavailable, incorrectly formatted, still being transferred, or does not support SMS, the message may fail. TABLE OF CONTENTS - What
- 30035: Number not fully registered for A2P messaging. Please wait up to 24 hours after approval.Error 30035 occurs when you try to send SMS from a newly registered U.S. A2P 10DLC number before carrier-level provisioning has fully completed. Even if the Brand and campaign are approved, the number may still need additional time before messaging is active across carrier networks. TABLE OF CONTENT
- How to Prevent SMS Filtering by Carriers: Error 30007Carrier filtering (Error 30007) occurs when messages are blocked because they appear to be unwanted, spammy, or non-compliant with carrier or legal policies. This article will help you understand what message filtering is, how to avoid it, and what you can do if you're affected. TABLE OF CONTENTS -
- How to Fix Error 21612: Messaging Route Not SupportedError 21612 occurs when the sending number and destination country are not compatible for messaging. This usually means the selected sender cannot be used to send messages to that destination and a different number or route is required. TABLE OF CONTENTS - What Is Error 21612? - Key Benefits of Unde
- 20003 - Credentials are invalid or the account has been suspendedError 20003 occurs when a request cannot be authenticated because the connected account credentials are invalid, expired, or no longer active. It can also appear when the connected account has been suspended or deactivated. TABLE OF CONTENTS - What Is Error 20003? - Key Benefits of Resolving Authent
- Custom Module Visibility by Role & LocationCustom Module Links in the App Customizer give you advanced control over who can see specific navigation links and where they appear. By combining role-based visibility with location targeting, you can create a cleaner, more relevant user experience while limiting access to sensitive resources. TABL
A2P / SMS Compliance
- What is A2P 10DLC and why it mattersA2P 10DLC (Application-to-Person 10-digit long code) is the US carrier registration that a business must complete to send text messages to customers from a standard 10-digit local phone number. Registration ties your messaging to a verified Brand (your business identity) and one or more Campaigns (h
- A2P Campaign Rejection Codes & How to Fix ThemWhen an A2P 10DLC campaign is rejected, the rejection reason includes a specific code. Use the tables below to understand what each code means and what to correct before resubmitting. A campaign can have more than one rejection reason — address all of them before resubmitting. Part 1 — Rejection typ
LeadConnector Phone
- SMS Compliance Guide: Consent, Opt-Outs, and Sending LimitsThis messaging policy applies to all accounts using phone and SMS communication within the CRM. Its purpose is to help ensure messages are sent only to recipients who have provided valid consent, follow applicable laws and industry standards, and avoid practices that may be considered unwanted, misl
- Voicemail article coming soonComing soon.
- Inbound Calls: IVR, AI, Routing & Call Flow ExplainedInbound call routing determines how LC Phone handles a call from the moment someone dials your business number until the call is answered or reaches a backup destination. Calls can be handled by IVR or Voice AI, routed to assigned users, distributed to additional team members, forwarded to another n
- How to Reduce Inbound Spam CallsSpam calls can overwhelm your team, inflate call volume, and waste time. This guide walks through practical steps you can take to reduce inbound spam calls using built in tools and call routing strategies. Before you start - Your account already blocks hidden or private caller ID calls. - Spam cal
- Choosing between using your existing phone number vs buying a new phone numberWhen you set up calling in your sub-account, you can either verify a phone number you already own, or buy a new phone number from ResQEngage. This article explains the difference and helps you pick the right option. Contents - At a glance - Side-by-side comparison - Pick this if - Verifying is not
- AI-Powered A2P Compliance ValidationAI-Powered A2P Compliance Validation helps you catch common compliance issues before submitting your A2P 10DLC campaign for carrier review. During campaign setup, the system reviews your opt-in form, Privacy Policy, and Terms of Service to help you identify missing disclosures, incomplete legal lang
- Voice calling with ResQEngageComing soon.
- Use Your Existing Phone Number to Place Voice CallsVoice calling is easier to try because you can place outbound calls using a phone number you already own. This lets you start calling leads and customers without first setting up a new phone number inside the platform. TABLE OF CONTENTS - What Is Calling With Your Existing Phone Number? - Key Benefi
- Porting Options: US In-App vs International Manual ProcessThis guide explains how to port a phone number from an external carrier into a ResQEngage Location (sub-account). It covers the required documents, how to submit a port request, and what to expect during the transfer process. Please reach out to the Agency Owner to prepare the information mentioned
- How to create and link a Regulatory Bundle for Australian local numbersAction required by March 2027. Existing Australian local numbers not linked to an approved Regulatory Bundle will stop sending or receiving calls and messages after this date. There is no grace period. Overview To comply with updated Know Your Customer (KYC) rules in Australia, every Australian lo
- Ring inbound calls during working hoursOVERVIEW This setting lets you receive inbound calls only during your working hours. When it is on, any inbound call that reaches you outside your selected schedule will skip you and go to the phone number's backup handling (such as voicemail or Voice AI). It is useful if you do not want calls ring
- How to Submit and Track Port-In Number RequestsAdmins can submit and track eligible US phone number port-in requests directly inside the platform. The Port-In Numbers workflow helps you move existing US phone numbers from an external carrier into your phone system without completing a separate porting form. Important: This feature must be enabl