Managing Customer Interactions on Connected GBP Pages
This article explains how to track assets such as messages, leads, and reviews from your connected Google Business Profile page in a sub-account.
TABLE OF CONTENTS
Messages
When a customer visits your GBP page and sends a message via the chat section, the message is fetched in the connected sub-account under the Conversations page.
Based on the inbound message received, you can further engage with your customer directly from your CRM (Conversations page level) by sending an outbound message.
The message will also display the GBP page name from where it was initiated. This feature is particularly useful in identifying the specific business page a customer is reaching out from, especially if you have multiple business pages connected to the sub-account.
Ratings & Reviews
When you receive a review from a customer, the review data is accessible on the Reviews page under the Reputation module. Here, you can view, track, and respond to reviews received from the connected Google Business pages to your sub-account.
Each review also indicates the business page name on which it was received, which is crucial when managing multiple pages connected to the sub-account.
If multiple pages are connected to a sub-account, you can configure the reviews link for each one and select a primary page. This allows you to send your contacts a review request link to gather more Google reviews for your business.
This configuration is available from the Reputation Management tab within the Sub-Account Settings module.
Contacts
You can view the contact or lead record created from messages or reviews for your connected GBP pages within the Contacts module.
Click on a contact to visit their details page, where you can find the source and page details from where the contact was generated.
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