AI Agents
AI Agents
24 articles
Agent Studio
- Agent Studio - Router Tool (AI & Conditional Router)Agent Studio Router helps you control how conversations move between nodes in Agent Studio. As the name implies, a router directs the workflow from one node to the next based on specific logic or conditions. This article explains how to use AI Router, Conditional Router, and No Condition routing to
- Knowledge Base Retrieval TesterThe Knowledge Base Retrieval Tester helps you validate how well your Knowledge Base responds to test questions before it’s used in live AI experiences. It gives you a safe way to confirm that uploaded, crawled, rich-text, document, and table-based content can be found and used by AI tools. TABLE OF
AI Studio
- AI StudioAI Studio is an AI-powered builder that helps you create websites, landing pages, and other interactive experiences faster using natural language prompts. Instead of building everything from scratch, you can describe what you want, use templates, reference a URL or image, and refine the result with
- Code Editor in AI StudioThe Code Editor in AI Studio gives you direct access to your project code without leaving the builder. You can edit files, search across your project, catch issues quickly, and review changes in real time from one workspace. This makes it easier to move from AI-generated output to manual refinement
- Advanced SEO Support for AI StudioYour AI Studio sites just got a whole lot "louder" for the rest of the internet to hear! Improve the SEO readiness of your AI Studio projects with Advanced SEO Support. Important: AI Studio is available through Labs. Turn it on before using it. TABLE OF CONTENTS - What is Advanced SEO Support for A
- Connect Forms and Calendars in AI StudioForms and calendars help turn an AI-generated page into a working experience that can collect information or book time with your business. In AI Studio, these components begin as part of the front-end page experience, then can be connected to your CRM when you are ready to make them functional. This
- Visual Edits in AI StudioLearn how to use Visual Edits in AI Studio to refine a project directly from the live preview. This article covers how to enter Visual Edit mode, select supported elements, and update text, images, icons, colors, spacing, and layout. TABLE OF CONTENTS - What are Visual Edits in AI Studio- Key Benefi
Voice AI
- Voice AI Logs: Review & Debug CallsUnderstanding how your AI handles conversations is essential for improving performance and fixing issues quickly. Agent Logs give you a clear, step-by-step view of every interaction so you can review conversations, track execution, and troubleshoot with confidence.Agent Logs provide full visibility
- Voice AI: Agent TransferVoice AI Agent Transfer makes it easy to route a caller between multiple specialized Voice AI agents in a single, continuous call. This article explains what Agent Transfer is, how it differs from Call Transfer, and how to configure it so callers get the right expert at the right time. TABLE OF CONT
- Create and Update SaaS Plans with Ask AIAsk AI can help you create and update SaaS plans using natural language prompts. Instead of manually navigating every setting in the SaaS Configurator, describe the plan you want to create (or the changes you want to make), and Ask AI can configure supported plan details through chat. This makes Saa
- Using Ask AI Artifacts and Mermaid DiagramsAsk AI supports richer, more structured responses that help you move from prompt to action faster. Instead of receiving only plain-text answers, Ask AI can display execution-ready outputs such as tables, charts, to-do lists, guided questions, approvals, media artifacts, web search cards, and visual
- Voice AI Performance ReportsVoice AI Performance Reports give you an automated email summary of how each Voice AI agent is performing over time. Instead of checking dashboards manually, you can receive scheduled reports with key call metrics, caller sentiment, actions taken, after-hours activity, and flagged calls that may nee
- Best practices for outbound Voice AI callsComing soon.
- WhatsApp Voice CallingWhatsApp · Calling WhatsApp Voice Calling Place and receive voice calls directly inside WhatsApp conversations — no app switching, no separate dial-in required. Overview WhatsApp Voice Calling lets your team place and receive voice calls directly inside WhatsApp conversations. Instead of asking cus
- How to Edit a Voice AI Agents VoiceA great-sounding agent builds trust fast! With the expanded Voice AI catalog and custom voice imports from ElevenLabs, you can match tone, language, and style to every audience. This article shows you how to access the expanded catalog, import custom voices and swap an agent’s voice in a few clicks.
- Managing Granular Permissions for Voice AI AgentsGranular permissions for Voice AI Agents give account owners pinpoint control over who can view, configure, and analyze AI‑powered voice agents. Whether you're managing a large team or onboarding new roles, these settings help protect agent logic and streamline team workflows TABLE OF CONTENTS - Wha
- Call Logs for Voice AI AgentsThe Call Logs feature gives you complete visibility into every call handled by your Voice AI agents. Whether you need to review performance, understand customer interactions, or ensure quality control, Call Logs provide detailed insights in one place. TABLE OF CONTENTS - What are Call Logs for Voic
- Voice AI Outbound Calling Compliance ChecksVoice AI outbound calling helps businesses reach contacts using AI-powered phone calls. This article explains the updated outbound calling requirements, including consent responsibility, KYC, call limits, calling hours, same-country calling, and platform safeguards. TABLE OF CONTENTS - What is Voice
- Voice AI Outbound Calling DashboardThe Voice AI Outbound Calling Dashboard gives businesses a clear view of outbound Voice AI performance. Use this dashboard to track call attempts, connected calls, call duration, triggered actions, sentiment trends, and detailed logs for outbound calls placed by AI agents. TABLE OF CONTENTS - What i
- Voice AI : Noise Cancellation & BackchannelingGive every voice conversation studio-quality clarity and a natural “human” feel. The Noise Cancellation cleans up background distractions while Back channeling adds brief acknowledgments (like “uh-huh”) to signal active listening. Enable and configure them directly in agent settings, tune a few opti
- Voice AI - Exposed System Prompts for AgentsGain complete visibility into the system prompts your Voice AI agent follows. View foundational modules like booking logic, date/time handling, email confirmation, numeric rules, and personality. This article shows how to access system prompts, edit them and restore back to default. TABLE OF CONTENT
- How Auto-Translated Greetings Work in Voice AIMake your Voice AI Agent feel more natural for every caller by automatically translating the initial greeting when you change the agent’s language. This update helps you launch multilingual voice experiences faster, reduces manual setup, and creates a more localized first impression. If you create o
- Voice AI Outbound CallingVoice AI • Outbound Calling • Workflows Voice AI Outbound Calling Voice AI Outbound Calling lets businesses place automated AI-powered calls from workflows for lead follow-up, appointment outreach, prospect engagement, reactivation, and other supported use cases. Required outbound calling terms can
- Voice AI: Translation Service for Call Transcript & SummaryNeed transcripts and summaries in another language? The Voice AI Translation Service converts post-call transcripts and summaries into the language you choose, right inside your dashboard. This feature removes language barriers, speeds up reviews, and helps global teams work more efficiently with a