Redeeming Points and Choosing a Payout Method

Modified on Sat, 22 Aug at 6:09 AM

Points are earned automatically. Turning them into credit or cash is a deliberate step you take, and this article covers how.

Before You Begin

Only the balance shown under Available to redeem can be redeemed. Points still in Pending are inside the refund holdback window.
Credit is the working payout option today. Cash and split arrive in a future release.
You do not need to complete verification in order to earn or accrue points — only to take a cash payout.

Choosing How You Are Paid

The Payout method card offers three options:

Method	What happens	Status
Credit	Your points are applied as credit against your next subscription invoice.	Default, available now.
Cash	A cash payout to your connected bank account.	Future release.
Split	Part credit, part cash.	Future release.

✔ Credit is the working option today. The card notes that cash and split payouts arrive in a future release, so plan around credit for now.

Payout Readiness

Before your first cash payout you will complete a short verification, handled securely by Stripe. The Payout readiness strip tracks three items:

W-9 on file
Identity verified
Bank connected

These are marked Coming soon until cash payouts open. You do not need to complete them to earn or accrue points.

Affiliate Center Payout method card and Payout readiness strip

Step-by-Step Instructions

Step 1: Request a Payout

Confirm the amount shown under Available to redeem. Only that balance can be redeemed.
Click Request payout.
The amount moves to Processing while it awaits approval, then to Points Redeemed.

Step 2: Check Your History

Click Payout history next to the Request payout button for a record of previous redemptions.

Tax Documents

Click Download tax docs at the top of the Affiliate Center to retrieve your affiliate tax paperwork.

A Note on Clawbacks

If a referred organization is refunded after you have been credited, the related points show as Clawed back. This is why the holdback period exists, and why the Available to redeem figure is the only balance you can act on.

Best Practices

Treat Available to redeem as your real balance. Total earned includes points that may still be clawed back.
Redeem on a regular cadence rather than watching the counter daily — the holdback period means nothing is lost by waiting.
Download tax docs at the same time each year rather than hunting for them at filing time.
Complete verification early if you intend to take cash later, so you are not waiting on it when payouts open.

Frequently Asked Questions

Question	Answer
Can I take a cash payout today?	Not yet. Credit is the working option; cash and split arrive in a future release.
Why can I not redeem my full point balance?	Only Available to redeem can be redeemed. Pending points are still inside the refund holdback window.
Do I need a W-9 to earn points?	No. Verification is only required for cash payouts, not to earn or accrue.
Where do I find previous redemptions?	Click Payout history next to the Request payout button.
What does Clawed back mean?	Points were reversed because the referred purchase was refunded.

✔ That completes the Affiliate Center set. You now have joining, attribution, sharing and redemption covered end to end.