Introduction to Multiple Knowledge Bases in Conversation AI

TABLE OF CONTENTS

• Introduction
• Why Use Multiple Knowledge Bases?
• How to Set Up and Use Multiple Knowledge Bases
  • Step 1: Access the Knowledge Base Section
  • Step 2: Create a New Knowledge Base
  • Step 3: Train the Knowledge Base
  • Step 4: Attach Knowledge Base(s) to an AI Bot
  • Step 5: View and Manage Assigned Knowledge Bases
• Final Notes

Introduction

With the new Multiple Knowledge Base feature, you now have the flexibility to create and manage separate knowledge bases for each AI bot—a significant upgrade from the earlier model where all bots relied on a single, shared knowledge base.

This enhancement empowers you to organise content more efficiently and provide bot-specific training, ensuring each AI agent delivers more accurate and relevant responses.

Why Use Multiple Knowledge Bases?

Let’s say you have the following setup:

• Knowledge Bases: A, B, and C

• AI Agents: Jane and Parker

With this feature:

• You can assign Knowledge Base A and B to Jane – she will only be trained on those.

• Meanwhile, Parker can be trained exclusively on Knowledge Base C, allowing each bot to serve different use cases or clients independently.

Note: The existing knowledge base that you have , you wont be able to delete it because it is by default used by the workflow bots . The multiple knowledge base support for workflow bots will be released soon 

How to Set Up and Use Multiple Knowledge Bases

Step 1: Access the Knowledge Base Section

Navigate to the new "Knowledge Base" menu item in the left navigation bar (as shown in the screenshot). This section houses all your KBs.

Step 2: Create a New Knowledge Base

1. Click on “Create Knowledge Base.”

2. Enter a name for your new knowledge base—for internal reference.

3. Click “Save & Continue.”

✅ You can create up to 15 knowledge bases in total.

Step 3: Train the Knowledge Base

Once created, you can train your knowledge base in two ways:

• Via URLs: Add relevant links for the bot to learn from.

• Via FAQs: Manually enter questions and answers.

The training process remain same as previous version 

? Note: File uploads for training are coming soon!

Step 4: Attach Knowledge Base(s) to an AI Bot

1. Go to the Conversation AI Bot section.

2. Access the bot training and navigate to Knowledge Base dropdown.

3. Choose up to 7 knowledge bases to train that bot.

Step 5: View and Manage Assigned Knowledge Bases

• Assigned KBs appear as tabs within the bot settings.

• You can also create a new knowledge base on the fly by clicking “Create New.”

Final Notes

This feature gives you granular control over how your AI bots are trained and respond—improving accuracy, relevance, and manageability across different use cases or clients.

If you're managing bots for multiple businesses or departments, Multiple Knowledge Bases is a game changer.