ResQEngage Email
39 articles
Email Delivery Troubleshooting
Authentication & Security
- Email Authentication Errors - Fix SPF, DKIM, and DMARC IssuesFixing SPF/DKIM/DMARC Authentication Failures TABLE OF CONTENTS - What's Happening? - Quick Diagnosis: Identifying Authentication Failures - Understanding Email Authentication - Step-by-Step Authentication Setup - Recovery Timeline and Expectations - Advanced Authentication Monitoring - Common Auth
- Blacklisted Domain or IP - Remove from Blocklists and Restore DeliveryTABLE OF CONTENTS - What's Happening? - Quick Diagnosis: Identifying Blacklist Issues - Understanding Blacklist Blocks - Step-by-Step Blacklist Resolution - Recovery Timeline and Expectations - Ongoing Monitoring and Prevention - Still Having Issues? Resolving Blacklisted URL/IP/Domain Email Blocks
- Spam Filter Blocks - Improve Content and Sender ReputationResolving Spam-Like Content and Unsolicited Email Blocks What's Happening? Your emails are being blocked or rejected because recipient email servers, ISPs, or spam filters have identified your messages as spam-like, unsolicited, or violating content policies. This can happen even with legitimate mar
Reputation & Throttling
- Low Domain Reputation - Rebuild Trust and Improve DeliverabilityFixing Low Domain Reputation Issues TABLE OF CONTENTS - Fixing Low Domain Reputation Issues- What's Happening? - Quick Diagnosis: Identifying Reputation Issues - Understanding Domain Reputation - Step-by-Step Reputation Recovery - Alternative Reputation Monitoring Methods - Best Practices for Long-
- Low IP Reputation - Restore Sending IP CredibilityTABLE OF CONTENTS - What's Happening? - Quick Diagnosis: Identifying IP Reputation Issues - Understanding IP Infrastructure - Step-by-Step IP Reputation Recovery - Advanced Monitoring for Dedicated IP Users - When to Consider Dedicated IP - Best Practices for All Users - Recovery Timeline and Expect
- Rate Limited Emails - Resolve Throttling and Sending LimitsTABLE OF CONTENTS - What's Happening? - Quick Diagnosis: Identifying Rate Limiting Issues - Understanding Rate Limiting and Throttling - Step-by-Step Rate Limiting Resolution - Recovery Timeline and Expectations - Prevention Best Practices - Still Having Issues? Rate Limited/Throttled Email Delivery
Technical & Configuration
- Mail Loop Detected - Resolve Email Routing ConflictsTABLE OF CONTENTS - What's Happening? - Quick Diagnosis: Identifying Mail Loop Issues - Understanding Mail Loop Causes - Step-by-Step Mail Loop Resolution - Advanced Resolution Techniques - Prevention and Best Practices - Recovery Timeline and Expectations - Monitoring and Maintenance - Working with
- Email Standards Compliance: Resolving RFC 5322 ViolationsTABLE OF CONTENTS - What's Happening? - Quick Diagnosis: Identifying RFC 5322 Compliance Issues - Understanding RFC 5322 Compliance - Step-by-Step RFC 5322 Compliance Resolution - Recovery Timeline and Expectations - Prevention Best Practices - Still Having Issues? RFC 5322 Non-Compliant Email Messa
Complex Delivery Issues
Recipient & Server Issues
ResQEngage Email
- What is ResQEngage Email?LeadConnector Email is designed to help businesses avoid the hassle of signing up for Mailgun or any 3rd party email service provider. In the past, when a business signed up they would need to either integrate with Mailgun or another email service provider to send/receive email. With LeadConnector E
- How to set up a dedicated sending domain within a Sub-AccountEmail marketing is a great way to reach customers and increase sales. But if you're not careful, you could end up in trouble. A dedicated sending domain gives you control over what appears to be coming from your business. That means you can avoid spam filters and other issues that might make your me
- How to Set Up Unsubscribe LinksAn unsubscribe link is a link within your email that allows recipients to opt-out from receiving any email newsletters for your products or services. Maintaining a clean email list is imperative for email deliverability, and adding an unsubscribe link in the email footer is always the best practice.
- Two Way Email Sync for OutlookUsing 2-Way Sync for Outlook, Users can link their Outlook account with the CRM and sync emails to and from both platforms. Both platforms will create a connection when an email is first sent out from the CRM. All subsequent emails in the thread will be in sync between both platforms. Covered in th
- How to use the Email Risk Assessment ToolThe Risk Assessment feature is designed to optimize your email marketing campaigns. Harnessing the power of Bulk Verification, it analyzes your imported contact list, offering detailed insights into deliverability and risk levels. Elevate your email strategy by minimizing bounce rates and enhancing
- How to enable LC Email ValidationEmail Validation is a process that checks if an email address is deliverable. In other words, this tool determines if it’s possible to deliver mail to that email address before you send an email. Please Note: Email validation feature is only for LC and Mailgun users. Covered in this Article: How
- What is a dedicated IP in LC email?Dedicated IPs offer a distinct advantage by sending your email messages from a unique, exclusive IP address. Email service providers (ESPs) closely monitor the reputation and behaviour of an IP address to determine the deliverability of emails linked to specific domains associated with that IP. Get
- Reverse DNS white labeling - Dedicated IPWhen recipients open your email, it's generally more advantageous to display your company name instead of "Sent by Mailgun" or another third-party service. By configuring reverse DNS (rDNS), mailbox providers can be directed to present your company name in the "From" or "Sender" field. This approach
- Achieving Compliance: Meeting Google and Yahoo's Email Sender Requirements in 2024From February 2024 onwards, Google and Yahoo are making it necessary for email senders to use email authentication, and there are also some important policy changes related to consent and engagement. If senders don't follow these rules, their emails might be delayed, blocked, or marked as spam. Even
- Email Authentication - DMARCStarting February 2024, Gmail and Yahoo will require DKIM and DMARC authentication for emails. We strongly recommends all senders set up DKIM and DMARC. For more details, check our blog post on Google and Yahoo authentication changes in 2024. TABLE OF CONTENTS - What is DMARC? - What is DMARC Reco
- Understanding Conversion Metrics for Tracking Email CampaignsLearn how conversion metrics work for tracking email campaigns and how to edit these settings. For each campaign sent, you can track purchases made as a result within a given time window. This allows you to easily see the performance of your email campaigns and make adjustments accordingly. TABLE O
- Where Can I Find My SMTP Credentials?In order to use our SMTP server, you need to use the SMTP credentials associated with your domain. Please note that the SMTP credentials are unique for each domain you add. If you want to check the list of currently added users, or add more users, you can easily do so by accessing your domain sett
- How to Add a Domain and Verify DNS RecordThis guide will help you add and verify your email domain. Verifying your domain is really important before you start sending emails. We ask everyone to do this to track opens and clicks, stop spam, and make sure only you and your team can send emails from your domain. TABLE OF CONTENTS - Add Your
- Bot Detection Preventing Statistics Increment and Automation ExecutionOverview In the realm of email marketing, accurate metrics are crucial for understanding customer engagement and the effectiveness of your campaigns. Bots can artificially inflate your open and click rates, leading to misleading data. To combat this, we have introduced the Bot Detection Preventing S
- Email Services Configuration - Reply & Forward SettingsTABLE OF CONTENTS - What are Reply & Forwarding Addresses?- Where to Find Reply & Forward Settings - Forwarding Address - Reply Address - BCC Emails - Forward to Assigned User - Enable Reply Tracking - Other SMTP Providers- Example With Reply Tracking - Example Without Reply Tracking - Frequently A
- Microsoft Smart Network Data Services (SNDS)We are excited to offer a new feature for our customers who have purchased IP subscriptions from us—IP Status Monitoring through Microsoft SNDS (Smart Network Data Services) integration. This feature allows you to monitor your IP addresses' deliverability health, helping you avoid potential email de
- Bounce Classification Codes and DefinitionsEmail Deliverability • Bounce Classification Bounce Classification Codes and Definitions Email bounce classifications explain why a message could not be delivered and help identify whether the problem is related to the recipient, sender authentication, reputation, rate limits, or another mail-server
- Google Postmaster ToolsEmail Deliverability Google Postmaster Tools: Setup & Insights Track your domain and IP reputation with Gmail, monitor spam rates, and verify SPF, DKIM, and DMARC — directly inside the platform. What You'll Learn Google Postmaster Tools is a free platform that gives email senders deep visibility in
- Domain Warmup: How It WorksTABLE OF CONTENTS - What is Domain Warmup? - What Warmup Model Is Used? - Warmup Stage Breakdown - When Does Warmup Start?- For newly created domains: - For existing domains: - How to Start Warmup for an Existing Domain: - Who Can Use Email Warmup and How to Enable It- Google Postmaster Integration
- DMARC Validation Feature - Understanding and Fixing Email Authentication AlertsTABLE OF CONTENTS - Email Sender Validation Feature - Complete Guide- Why We Released This Feature - Three Validation Cases We Check- Case 1: No DMARC Record Found- Solutions for Case 1 - Case 2: Invalid DMARC Record Format- Solutions for Case 2 - Case 3: Domain Mismatch- Solutions for Case 3 - T
- ESP Block Detected - Immediate Action Required to Restore Email SendingNew ESP Block Policy - Implementation Timeline Effective Date: [DATE - 30 days from announcement] This new ESP Block Policy will be implemented on [DATE]. Current users will receive advance notification and have time to review their email practices before enforcement begins. What you should do now:
- Dedicated Email Sending Domains Overview & SetupA dedicated sending domain helps align your email activity with a domain you control instead of relying entirely on shared sending infrastructure. Proper setup can improve authentication alignment, protect sender reputation, and create a more consistent sending identity. This guide explains how to a
- Monitor your email deliverability with the Email Health ReportMonitor and improve your email deliverability with the new Email Health Report dashboard (BETA). Review key metrics of your email performance, including delivery rates, open rates, click-through rates, and bounce rates, and get actionable recommendations to optimize your email campaigns and automati
- LC Email: Email Service Provider Block Detected - Immediate Action Required to Restore Email SendingEmail Deliverability New ESP Block Policy Understand how ESP block rates, warnings, and temporary suspensions work — and what you need to do before the policy takes effect. Implementation Timeline Effective Date: 12th Feb 2026. This new ESP Block Policy will be implemented on 12th Feb 2026. Current
- Domain Removal Blocked Due to Active Campaign AssignmentEmail Infrastructure How to Unlink a Domain From Active Campaigns Before Deleting It Step-by-step guide to safely remove a domain that’s still tied to scheduled campaigns — without breaking anything in-flight. What You'll Learn If you’re trying to delete a domain from your system but get an error s
- Set Defaults for Custom Values in EmailsDefault values help keep personalized emails complete when contact information is missing. Learn how default values work, where they can be used, how to recognize them in the editor, and how to add fallback text to custom values in emails. TABLE OF CONTENTS - What are Default Values for Custom Value
- How to Add a Physical Address to Your LC Email FooterEmail Compliance Configuring a Physical Address in LC Email Footer: Step-by-Step Guide Add a compliant physical address to every outgoing email footer using your business address or a custom override. Available for ResQEngage Email only. What You'll Learn CAN-SPAM and similar anti-spam regulations