Challenges, Chain of Survival Milestones, and Rewards

Modified on Sat, 22 Aug at 6:09 AM

The Challenges and Rewards tabs in Pulse turn activity into concrete goals. Challenges are set by CPR Enroll and complete automatically; rewards are yours to define.

Before You Begin

Pulse must be enabled to see either tab.
Challenges complete automatically from recorded activity. There is nothing to submit or claim.
Rewards require you to decide the trigger and the prize. Pulse never moves money — you pay out yourself.

Active Challenges

The Challenges tab lists the challenges currently running for your organization, each with a description, a Beats value and a progress bar. For example, the Full House challenge reads “Finalize 3 classes at full capacity” and is worth +500 Beats, with progress shown as 0/3.

Challenges complete automatically when the underlying activity is recorded. Completing a challenge may also unlock the matching badge.

Pulse Challenges tab Active Challenges panel showing the Full House challenge and its progress bar

Chain of Survival Milestones

To the right of Active Challenges is the Chain of Survival ladder. These are Lives Ready milestones that celebrate cumulative community impact:

Milestone	Lives Ready required
Early Recognition	100
Early CPR	250
Rapid Defibrillation	500
Advanced Resuscitation	1,000
Post-Arrest Care	2,500
Recovery	5,000
Community Shield	10,000

Locked milestones show a padlock. Each one unlocks a Chain badge on the Overview tab.

Pulse Challenges tab Chain of Survival ladder showing locked and unlocked milestones

Rewards

The Rewards tab lets you attach your own real-world reward to a Pulse trigger — for example, “Donate an AED at 2,000 Lives Ready.”

Open Pulse > Rewards.
Click + Add Reward. The form opens inline beneath Configured Rewards.
Complete the fields below.
Click Save.

Field	What it does
Title *	The reward’s name, as it appears in Configured Rewards.
Trigger	What Pulse watches. Currently Lives Ready threshold.
Threshold *	The figure that fires the reward — for example, 2000.
Reward type	What you are giving. The field suggests “e.g. AED donation, gift card”.
Notify email	Who is told when the trigger is crossed.
Description	Free text explaining the reward.
Advanced: fulfillment automation	An optional collapsed section for automating fulfilment.
Require approval	On by default. Keeps a human in the loop before the reward is treated as owed.
Active	On by default. Turn off to park a reward without deleting it.

Require approval is the field that matters most. It is on by default, and it is what the phrase “tracks approval” refers to — Pulse detects the trigger, then waits for someone to approve before the reward counts as owed.

Pulse Rewards tab Add Reward form showing Title, Trigger, Threshold, Reward type and the Require approval to

✔ Pulse never moves money. It detects the trigger and tracks approval; the payout happens from your own payment dashboard. Pulse is not a payment processor.

Earned rewards appear in the Earned Rewards panel the moment a trigger is crossed. Until then the panel reads “Nothing earned yet.”

Best Practices

Set rewards you can actually honour. Pulse will detect the trigger whether or not you are ready to pay out.
Tie a reward to a Chain of Survival milestone so the goal is already visible to your team on the Challenges tab.
Announce a reward internally when you create it — the motivational value comes from people knowing it exists.
Do not treat Challenges as something to chase manually. They complete from ordinary recorded activity.

Frequently Asked Questions

Question	Answer
Do I need to submit anything to complete a challenge?	No. Challenges complete automatically when the underlying activity is recorded.
Does Pulse pay out my rewards?	No. Pulse never moves money. It detects the trigger and tracks approval; you pay out from your own payment dashboard.
What unlocks a Chain of Survival milestone?	Reaching the stated Lives Ready figure, from 100 for Early Recognition up to 10,000 for Community Shield.
Where do I see rewards I have earned?	In the Earned Rewards panel on the Rewards tab. It reads “Nothing earned yet” until a trigger is crossed.
Do completed challenges award badges?	They can. Completing a challenge may unlock the matching badge on the Overview tab.

✔ That completes the Pulse set. You now have the full picture: the numbers, the personal measures, the boards, and the goals.