SMS Settings, Quiet Hours, and Opt-In Compliance

Modified on Sat, 22 Aug at 6:09 AM

SMS has stricter rules than email. This article covers the sender settings, quiet hours, and the consent model that keeps your texting auditable.

Before You Begin

SMS settings live at Settings > Communication Hub > SMS.
Automated SMS goes only to students who opted in at registration. There is no way to text students who did not.
STOP and HELP replies are handled automatically. You never action them by hand.

Where to Find It

Settings > Communication Hub > SMS. The header shows a count such as “11 texts · 1 customized · 3 turned off.”

SMS Settings

At the top of the page:

Sender number — the number your texts are sent from.
Quiet hours — a window during which messages are held.

The note beneath spells out the behaviour: “Messages queued during quiet hours send at the window’s end. Only students who opted in to texts at registration receive SMS; STOP and HELP are handled automatically.”

✔ Quiet hours can be set to Off, and often is. It is a dropdown, not a fixed window — if it reads Off, nothing is being held back and a reminder can land at any hour. Set it before you switch any texts on.

Communication Hub SMS view Sender number and Quiet hours settings (blur the sender number)

The Message List

Texts are grouped into Student texts and Client texts.

Group	Typical messages
Student texts	Class Confirmation (“Instant text after registration”), Class Reminder — 48 hours, Class Reminder — day of, Certification Renewal, Waitlist — seat opened, Reschedule Confirmation, Keycode Delivered.
Client texts	Client Enrollment Notice, Class Request Scheduled, Enrollment Drop, Class Request Rejected.

Each row carries a Default or Custom badge and a toggle. Rows switched off display an Off chip. In a typical account several are off — Waitlist — seat opened, Reschedule Confirmation and Keycode Delivered are commonly disabled and forgotten, so check these chips rather than assuming every text is live.

How Consent Works

Students who enter a mobile number during registration see an SMS consent checkbox with your approved consent language. It is unchecked by default, and a student can enrol whether or not they opt in.

The consent record stores the date and time it was given. Automated SMS is sent only to students who opted in, which keeps your records auditable.

✔ Consent is opt-in, never assumed. The box is unchecked by default and enrolment does not depend on it. A student who skips it simply never receives automated texts.

What the Disclosure Says

The consent text tells the student:

They are opting in to automated texts from your organization via CPR Enroll.
Which message types are covered — enrollment confirmations, scheduling updates, certification and compliance reminders.
That consent is not required to enrol.
That frequency varies and message and data rates may apply.
That they can reply STOP to opt out or HELP for assistance.
That mobile information is not shared with third parties for marketing.

STOP and HELP

Replying STOP unsubscribes the student automatically. Replying HELP returns an automated support message containing your contact information. You do not need to action these manually.

The first message after opt-in includes the required disclosures — organization name, confirmation, rate notice and STOP/HELP instructions.

Best Practices

Set quiet hours to your local evening before you turn any texts on. A 2am class reminder does more damage than no reminder.
Keep Class Reminder — day of switched on. It is the single text with the clearest effect on no-show rates.
Never work around the consent model. Texting students who did not opt in is a compliance problem, not a configuration problem.
Check the Off chips periodically — a text switched off during testing and never switched back on is a common gap.

Frequently Asked Questions

Question	Answer
Who receives automated SMS?	Only students who opted in to texts at registration.
Is the consent box ticked by default?	No. It is unchecked, and students can enrol without opting in.
What happens to messages queued during quiet hours?	They send at the end of the quiet-hours window.
Do I need to handle STOP and HELP replies?	No. Both are handled automatically.
What is in the first message after opt-in?	Organization name, confirmation, rate notice and STOP/HELP instructions.

✔ Your texting is compliant. Next, read Choosing Who Receives Internal Notifications to control what your own team gets.