The Communication Hub is the single place to manage every email and SMS message CPR Enroll sends on your behalf.
Before You Begin
- The Hub is at Settings > Communication Hub.
- Existing notification settings and customised templates were migrated automatically when the Hub launched. Nothing needed rebuilding.
- Be clear on the difference between what your organization sends and what you personally receive — they are two different screens.
Where to Find It
Settings > Communication Hub. The header shows a live count, for example “54 emails · 11 customized · 1 turned off.”
The Three Views
Switch between them with the buttons in the top right:
| View | Contents |
|---|---|
| Every automated email, grouped by audience. | |
| SMS | Every automated text message, plus SMS sender settings. |
| Recipients | A matrix of internal notifications and which roles receive them. |
Audience Tabs
Within the Email view, messages are grouped by who receives them: Student, Instructor, Admin, Client and System, each with a count. Use Search emails… to jump straight to a message by name.
Messages are then grouped by topic — Enrollment, Classes, Reschedule, and so on.
Reading a Row
Each row shows the message name, a one-line description of when it fires, a template badge (Default or Custom), and either a toggle or an Always on chip.
✔ Always on cannot be switched off. It marks transactional messages — receipts, security emails and similar. Everything else can be disabled with the toggle.
Personal vs. Organizational Settings
The link at the top — “Looking for how you receive these? My notifications (personal) →” — separates the two concepts:
| Screen | Controls |
|---|---|
| Settings > Communication Hub | What your organization sends. |
| My Settings > Notifications | What you personally receive. |
Best Practices
- Use the header count as a health check. A rising “turned off” number is worth investigating — someone may have disabled something students rely on.
- Search by message name rather than browsing the audience tabs once you know what you are looking for.
- Before disabling any message, check whether it is the only notice a student gets for that event.
- Send anyone asking “why am I getting these emails?” to My Settings > Notifications, not the Hub. The Hub will not fix a personal inbox complaint.
Frequently Asked Questions
| Question | Answer |
|---|---|
| Where is the Communication Hub? | Settings > Communication Hub. |
| Did my old customised templates survive the migration? | Yes. Existing settings and customised templates were migrated automatically. |
| Why can I not switch off some messages? | They are marked Always on — transactional messages such as receipts and security emails. |
| What is the difference between the Hub and My Notifications? | The Hub controls what your organization sends. My Settings > Notifications controls what you personally receive. |
| How do I find one specific email quickly? | Use Search emails… within the Email view. |
✔ You know your way around. Next, read Editing, Previewing, and Testing Email Templates to change what those messages actually say.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article