LeadConnector Phone

55 articles

Why are my Calls marked as Spam and how can I avoid itOverview If your business calls are being flagged as 'Spam Likely' or 'Scam,' it can reduce answer rates and harm your credibility. This guide explains why calls are marked as spam and provides actionable steps to prevent it. TABLE OF CONTENTS - Why Are Calls Marked as Spam?- Common Reasons for Sp
Phone Number Settings ExplainedDo you want to understand your CRM's different phone number settings but feel uncertain about it? Don't worry. It's easier than you think to grasp these settings. Below is the breakdown of the phone settings. Covered in this article: Number Name Forwarding Number Pass Called Number As Caller ID En
How to Purchase a Phone Number for Your BusinessThis article walks you through how to purchase a phone number within ResQEngage, enabling SMS and voice functionality for your clients or team members. TABLE OF CONTENTS - What is Phone Number Purchasing in ResQEngage? - Key Benefits of Purchasing a Phone Number - Steps to Purchase a Phone Number -
Forbidden message categories for SMS and MMS in the US and CanadaSMS Compliance Forbidden Message Categories for SMS and MMS in the US and Canada Understand prohibited message types and compliance requirements to maintain reliable SMS and MMS delivery for your business communications. What You'll Learn Mobile carriers in the United States and Canada enforce str
A2P 10DLC Campaign Approval Best PracticesA2P 10DLC Campaign approval depends on whether your registration clearly explains who is sending messages, what recipients will receive, why they receive them, and how they provided consent. Use this guide before submitting or resubmitting a Campaign to identify common issues with your use case, sam
LeadConnector Messaging PolicyThis messaging policy applies to all accounts that are using LC - Phone for communication within the CRM. We all expect the messages we want to receive will reach us, unhindered by filtering or other blockers. An important step that LC - Phone and our customers can take to make that expectation a r
Brand Registration Step by Step Guide and FAQsStarting August 31, 2023, all A2P messages sent from unregistered ten-digit long code numbers (Local and National numbers) to US numbers will be blocked. Carriers are becoming increasingly sensitive to spam and AUP enforcement when it comes to SMS and Calls. To keep spamming in check and to protect
Toll-Free Verification Guide for LC - Phone (US/Canada)The Toll-Free Messaging Verification process allows LC Phone customers to send more important business messages, and make sure your customers see them. Our users who adhere to their stated use case and all applicable rules (including LC Messaging policy) should see greatly reduced message filtering
How to buy a toll free number?Understanding how to buy a toll-free number can be critical for your business operations. This guide provides a straightforward walkthrough on purchasing a toll-free number for your subaccounts. Equip yourself with this knowledge to enhance your customer communications strategy. If the sub-account i
Detailed Pricing for A2P 10DLC RegistrationsA2P 10DLC is the U.S. registration framework for businesses sending application-to-person SMS or MMS from standard 10-digit phone numbers. Registration helps carriers identify legitimate business traffic, reduce filtering, and apply the correct messaging fees. Unregistered traffic may be blocked or
What is A2P 10DLC?TABLE OF CONTENTS - What is A2P 10DLC and the TCR?- What do I need to do? - Types of Brand Registration - How does A2P 10DLC work? - The Registration Process - Registration Comparison Table - Avoid Failures and Get the Fastest Approval Time Possible - Required information for United States A2P 10DLC
A2P 10DLC Brand Approval Best PracticesWhen you register your A2P Brand with your Business Profile, LC Phone will submit your business information to The Campaign Registry for review, determining your eligibility and throughput for your messaging Campaigns. This article summarizes how Brand approval works and our best practices to ensure
U.S. A2P 10DLC Messaging Registration Mandatory, Effective from July 5, 2023Businesses that send SMS or MMS messages to U.S. recipients using standard 10-digit phone numbers must register those numbers for A2P 10DLC messaging. Registration helps carriers verify legitimate business traffic, reduce filtering, and prevent message disruptions. Unregistered 10DLC traffic to U.S.
Why Was My Toll-Free Verification Rejected?If your Toll-Free verification request fails for eligible reasons, you can correct and resubmit your request. For a full list of eligible rejection reasons see below. If eligible, you can resubmit your Toll-Free verification after correcting the identified content violation. Toll-Free verification
Know Your Customer (KYC) in the United KingdomIf you have built an A2P communications solution, you will be familiar with Know Your Customer (KYC) data. Originating from the banking industry, KYC is essentially customer information that is required to identify and verify an individual or business is who they say they are and commonly consists o
Reduce Spam Calls with Number Intelligence and DNDSpam calls can overwhelm your team, inflate call volume, and waste valuable time. This guide outlines a structured approach to reducing inbound spam using built-in detection tools, call dispositions, automation workflows, and optional IVR routing. By combining early detection with automated quarant
Remediate 'Spam Likely' on your Caller ID using Voice IntegrityIn this article, we will learn how we can increase our call answer rates by remediating 'spam likely' / 'potential spam' / 'scam likely' on the caller ID in the US (US only). If the phone number flagged as 'spam likely' is relatively new or not critical to your business or has a FTC complaint, we r
Microphone permission on different browsersIf you see this and clicking on 'Enable' does nothing, it means that your camera/mic is blocked by (1) your browser or (2) Operating System. Learn how to fix this below! Chrome users To check if Mic access to the website is blocked: - Click on 'Enable' - If nothing happens and you see a 'Mic b
Best Practices for SMS deliverability and Avoiding SMS RestrictionsError and Opt-out Rate Monitoring - We are focused on helping our customers deliver trusted communications. To make sure that the carrier does not block or suspend the account permanently based on bad usage. - We will be monitoring the delivery rate of the overall account and be taking proactive me
Message throughput (MPS) and Trust Scores for A2P 10DLC in the USUnder the new A2P 10DLC service for sending messages via 10-digit long code numbers in the United States, there are changes to how message sending throughput is allocated. A2P 10DLC message throughput in the US will now be determined based on your Brand type, Campaign type (use case), and Trust Scor
List of campaign use case types for A2P 10DLC registrationSMS Compliance A2P 10DLC Campaign Use Cases Understanding approved use cases for your SMS campaigns to ensure carrier compliance and maintain deliverability. What You'll Learn This article explains the approved A2P 10DLC campaign use cases that determine how carriers handle your SMS messaging. Sel
A2P Opt-In Form - Privacy Policy and Terms and Conditions GuidelinesSMS programs must clearly explain how customers consent to messages, how they can opt out, and how their information is handled. Your Terms of Service and Privacy Policy should be publicly available, accurate, and consistent with your actual messaging practices. TABLE OF CONTENTS - Terms of Service
How to submit a Campaign for A2P 10DLC ?A2P 10DLC campaign approval depends on providing clear, consistent information about your messaging use case, sample messages, and how contacts give consent. Your campaign details should accurately reflect the types of messages you plan to send, while your opt-in process, Privacy Policy, and Terms o
Configuring Sender ID and Opt-Out Language for SMS ComplianceSMS compliance settings help protect your messaging reputation by automatically adding sender identification and opt-out language to the first message in a conversation when that information is missing. These protections also apply to automated messages such as Missed Call Text-Back and review reque
Campaign Rejection Reasons and ResolutionsIf your A2P 10DLC Campaign registration request is rejected for eligible reasons, you need to correct and resubmit your request. For a full list of eligible rejection reasons see below. If eligible, you can re-submit your Campaign registration after correcting the identified content violation by del
Calculating SMS and MMS Costs: A Step-by-Step GuideSMS costs can vary based on message length, the number of segments, message type, carrier fees, special characters, and the destination country. Understanding how these factors affect pricing makes it easier to estimate costs before sending and identify why a message may cost more than expected. Thi
How to Set Up Verified Caller ID (Use your number for Voice Calls)There are many cases where we want to use our own phone number as caller ID. So, In this article will help you to go through the step by step process. How to Set Up Verified Caller ID (Use your own number for voice cals). This is only supported for LC Phone. Step 1: At the top left, click here to s
How to Set Up Call Tracking (Number Pool)Call Tracking How to Set Up Call Tracking (Number Pool) Show a unique phone number to leads based on where they came from, so every call can be attributed back to its campaign or landing page. What You'll Learn Number pools are a great way to track the calls driven by paid campaigns. Using number p
Call Forwarding to Your LeadConnector Phone NumberThis guide explains how to set up call forwarding from your personal phone—whether it’s a cell phone or landline—to your LeadConnector phone number. This allows you to use ResQEngage's Voice AI without changing your existing branded phone number on business cards, websites, or online directories. Fo
Track Call Outcomes with Custom Call DispositionsThe Call Disposition feature helps you capture the business outcome at the end of each call and take the right next steps, all within your dialer. After completing a call, you can now select a disposition (the outcome of the call) such as Interested, Requested appointment, or Not interested. These d
VoIP Deskphones (SIP endpoints)TABLE OF CONTENTS - What is the VoIP Deskphone integration? - Who can set it up? - Requirements & recommended deskphones - Step-by-step setup - Managing deskphones - FAQs - Troubleshooting What is the VoIP Deskphone integration? The VoIP Deskphone feature lets you register any SIP-compatible hard-p
Regulatory Bundle and Address Creation for Sub-AccountsInternational Phone Number Compliance Regulatory Bundle and Address Creation for Sub-Accounts Create Address Bundles and Regulatory Bundles, submit country-specific compliance information, monitor review status, and connect approved bundles to regulated phone-number purchases. Overview Some phone n
Identity Verification for Phone Number Purchases (US/CA/PR/IL)Identity verification through Persona helps keep eligible +1 and +972 LC Phone number purchases compliant while reducing fraud, spam, and abuse.LC Phone uses Persona identity verification during eligible phone number purchases in the United States, Canada, Puerto Rico, and Israel. This article expla
Best Practices Around Periodically Sending Opt-Out Texts and Sender IDsText messaging is one of the most effective ways to reach your customers—but it comes with rules. These rules exist to protect consumers from unwanted messages, and they’re especially important in places like the United States and Canada. This article explains the best practices for: - Letting custo
Why doesn’t my Business Name display after CNAM registration?CNAM (Caller ID Name), short for Caller Name Presentation, is a legacy technology from the 1990s that allows the display of a caller’s name, whether personal or business, alongside their phone number. For example, instead of your customers seeing only +1 (555) XXX-4XX7, they might see “XYZ Company”,
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Texas Mini-TCPA Law: What You Need to Know (Effective Sept. 1, 2025)NOTE: This information is for educational purposes only and does not constitute legal advice. The content provided is general in nature and may not reflect the most up-to-date information. ResQEngage strongly advises consulting with a qualified legal counsel to ensure your compliance with applicable
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Call Transcriptions for Recorded CallsCall transcriptions make it easy to review and understand recorded conversations without listening to the entire call. This article shows you how to enable the call transcription feature in your account. Note: This is a paid service and you will be charged on top of call recordings for generating t
Phone Number Edit Configuration (Incoming Calls Settings)The “Incoming Call Settings” interface puts every factor that routes an inbound call into one set of settings. With quick-edit controls and handy links to advanced pages, you can diagnose call-flow issues and update settings in seconds, without hunting through multiple menus. TABLE OF CONTENTS - Wha
Improve your Phone Number's reputation with Voice IntegrityIn this guide, you’ll learn how to register your U.S. phone numbers with resqengage's Voice Integrity feature—leveraging top caller-ID analytics platforms to clear spam flags, repair your caller-ID reputation, and significantly boost your answer rates. TABLE OF CONTENTS - Voice Integrity with ResQE
Recommendations and Best Practices for Maintaining a Positive Caller ReputationMaintaining consumer trust in the voice communication channel is critical. Consumers expect to receive wanted and personalized communications, while being protected from spam and unwanted calls. This guide provides updated best practices for maintaining a positive caller reputation. Why does caller
Why are my Calls marked as Spam, and How can I avoid it ?Legitimate business calls can sometimes appear as Spam Likely, Potential Spam, or similar warnings on a recipient's device. These labels are influenced by carriers and caller analytics providers that evaluate factors such as phone-number reputation, calling patterns, recipient feedback, and caller a
What is A2P 10 DLC- Brand and Campaign Registration?TABLE OF CONTENTS - What is A2P 10DLC and the TCR? - What do I Need to Do? - Types of Brand Registrations - How does A2P 10DLC Work? - The Registration Process - Registration Comparison Table - Additional Pricing Information - LC Messaging Policy, Segments & Sending Limits - Forbidden Messaging and
What is SHAKEN/STIR?SHAKEN/STIR is a caller authentication framework that helps carriers verify that a caller is authorized to use the phone number displayed on an outbound call. It uses digital certificates to authenticate caller ID information, helping reduce caller ID spoofing and establish trust with receiving carr
What is CNAM?CNAM (Caller Name Presentation) is a feature in the U.S. public telephone network that associates your phone number with a business or personal name. When you make an outgoing call, this name may be displayed on the recipient’s device. This article explains CNAM requirements, registration steps, and
Agency SMS Warm-Up Period & Daily LimitOverview For new Agencies (where the agency account is less than 7 days old), a warm-up period is applied to control SMS sending limits. This helps ensure compliance and smooth scaling of SMS traffic. Daily SMS Limit During this warm-up period, the daily SMS limit is calculated as: 250 × n, where:
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KYC Verification on Persona — Best PracticesOverview KYC (Know Your Customer) verification is a crucial step to ensure the authenticity and security of user identities. This article covers best practices for completing verification, common mistakes to avoid, and how to access KYC verification anytime without waiting for a phone number applica
Billing Statement HelpPorting an existing phone number allows you to move that number from your current phone provider into your account. To process the transfer, carriers require documentation that confirms you are authorized to move the number. Providing a recent billing statement or other accepted proof of ownership h
Updated Messaging Guidelines for the U.S. & CanadaMessaging requirements vary depending on where your phone number is located and where the recipient is located. Some messaging routes require A2P registration, while others can use completed identity verification instead. Understanding these requirements can help prevent blocked messages and make tr
Opt-In Methods & Their Compliance RequirementsOverview To comply with A2P 10DLC regulations and ensure successful campaign approval, all SMS communications must be backed by valid, explicit, and documented consent. Carriers require proof showing how contacts opted in and where the consent was collected. Generally, an opt-in message must clearly
Website Compliance GuideA compliant website is an important part of A2P 10DLC registration. Carriers and registration reviewers use your website to verify your business identity, review how SMS consent is collected, and confirm that your messaging practices are transparent and legitimate. Preparing your website before subm
How to get your phone number A2P approved in 2026A2P 10DLC registration is a process used by U.S. cellular carriers (e.g. Verizon, AT&T, T-Mobile, etc) to verify who is sending SMS (text messages) and what is being sent to their customers. This helps ensure your contacts are receiving message they actually want to receive. Follow these guidelines
Avoiding Call Loops when routing calls to Internal Phone NumbersInternal phone numbers can be used throughout your account for business profiles, staff profiles, number pools, forwarding settings, and advanced call routing. While these configurations provide flexibility, routing a call back to the same internal phone number can create a call loop, causing calls