Why isn't my class showing on the public enrollment / registration page?

If you're encountering difficulties finding your class on the public enrollment or registration page, there are a few common reasons why it might not be appearing. Below are the most probable causes and steps to resolve the issue:

Most Probable Causes:

1. Class Option "Display on My Class Page Enrollment" is Disabled: One possible reason your class isn't showing up on the public enrollment page is that the option to display it there may be turned off. This setting needs to be enabled for your class to be visible to potential participants.
2. Class Date/Time Not Properly Scheduled: Another common issue is that the date and time of your class may not have been scheduled correctly. If the class is not scheduled to occur within the appropriate timeframe, it won't appear on the public enrollment page.

Steps to Resolve:

1. Check Class Settings: Start by reviewing the settings of your class to ensure that the option to "Display on My Class Page Enrollment" is enabled. This setting is crucial for making your class visible to prospective participants on the public enrollment page.
2. Verify Date and Time: Double-check the scheduled date and time of your class to ensure that it is correctly set up. Ensure that the class is scheduled within the appropriate timeframe and that there are no conflicts or errors in the scheduling.
3. Submit a Helpdesk Ticket: If after verifying the above settings your class still isn't appearing on the public enrollment page, it's advisable to reach out to our support team for further assistance. You can submit a helpdesk ticket detailing the issue you're experiencing, and our support team will investigate and provide personalized assistance to resolve the issue promptly.

Ensuring that your class is visible on the public enrollment page is essential for attracting participants and filling up your class roster. By checking and adjusting the class settings as outlined above, you can address common issues that may be preventing your class from appearing on the enrollment page. If you continue to experience difficulties, don't hesitate to reach out to our support team for assistance.