Setup
26 articles
- How to Enable WhatsApp in your account?TABLE OF CONTENTS - Method 1: Connect a New WhatsApp Business number - How to Sign Up With the New WhatsApp Business AppPhone Number Verification - FAQs - Q. I received an error message stating that the number is registered to an existing WhatsApp account. What should I do next? - Q. You have alrea
- WhatsApp FAQsTABLE OF CONTENTS - Q. Can I use my existing WhatsApp number for the WhatsApp Business Platform? - Q. Failed to send a message because this user's phone number is part of an experiment - Q. What steps do I need to take to use my existing WhatsApp number? - Q. Can I use my number on both the WhatsApp
- Marketing Opt-out Button to Your Message TemplateTABLE OF CONTENTS - Enhance Customer Experience with a Marketing Opt-Out Button- Benefits of Adding a Marketing Opt-Out Button - Creating a High-Quality Opt-Out Experience Enhance Customer Experience with a Marketing Opt-Out Button Your business can now incorporate a marketing opt-out button in ne
- WhatsApp - Workflow IntegrationTABLE OF CONTENTS - Automating WhatsApp Responses with Workflow Automation- Step 1: Create a New Workflow - Step 2: Set Up a Trigger - Step 3: Apply WhatsApp-Specific Filters - Step 4: Define an Automated Action - Step 5: Customize the Automated Response - Step 6: Save & Activate the Workflow - How
- Important Update: : WhatsApp Marketing Messages to U.S. Numbers Paused Starting April 1, 2025TABLE OF CONTENTS - WhatsApp Marketing Messages to U.S. Numbers Paused Starting April 1, 2025- What’s Changing & How to Prepare - Introducing the AI-Powered Template Migrator - What You Should Do Next - Key Dates to Remember - What’s Still Allowed on WhatsApp? - Action Required - FAQ- 1. What is cha
- Important Update: WhatsApp Marketing Templates Pause in the U.S. Starting April 1, 2025Starting April 1, 2025, Meta will pause the ability to send WhatsApp marketing template messages to U.S. phone numbers. Businesses can still send utility and authentication templates and respond within the 24-hour customer service window. This update does not affect marketing messages sent to other
- WhatsApp 30 Days Free Subscription Trial PromotionIntroducing a 30-Day Free WhatsApp Subscription Trial, available from June 12 to September 1, 2025. During this promotional period, you activate WhatsApp and you will receive the first 30 days of the WhatsApp subscription at no cost. This trial is designed to give you a risk-free opportunity to ex
- WhatsApp Onboarding Failure: “Please create a new WhatsApp Business Account since a payment method already exists for the current WhatsApp Business Account”If you encounter the error message: “Please create a new WhatsApp Business Account since a payment method already exists for the current WhatsApp Business Account.” This means that your existing WhatsApp Business Account (WABA) already has an active payment method associated with it. Meta does no
- How to troubleshoot Failed to send OTP to verify Whatsapp number on the sub-accountIf you are unable to receive the OTP (One-Time Password) while verifying your WhatsApp number in a sub-account, this article will help you identify the cause and resolve the issue. Why This Issue Happens The most common reason OTP verification fails is that the phone number you are trying to onboar
- Whatsapp Error: Business account is restricted from messaging users in this countryYou may encounter the following WhatsApp error when attempting to send messages: “Business account is restricted from messaging users in this country.” This restriction is related to recent changes in WhatsApp’s cross-country messaging policies and is not caused by an issue with your account setup o
- Whatsapp Error: Your WhatsApp Business account is locked. To unlock your account, visit Business Support HomeWhat to Do When Business Account has been locked If your Meta Business Account has been blocked, it’s likely due to a policy violation, verification failure, or suspicious activity. Here’s what you can do: Step 1: Submit an Appeal via Meta Business Manager - Go to Account Quality Dashboard https:/
- Whatsapp Error : You have requested code too many times. Please try again later.If you are unable to receive the OTP (One-Time Password) while verifying your WhatsApp number in a sub-account, this article will help you identify the cause and resolve the issue. Why This Issue Happens The most common reason OTP verification fails is that the phone number you are trying to onboar
- WhatsApp Error: (#132000) Number of Parameters Does Not Match the Expected Number of ParamsOverview The following error may appear when sending a WhatsApp template message: (#132000) Number of parameters does not match the expected number of params – body: number of localizable_params (0) does not match the expected number of params (1) This error is returned by the Meta WhatsApp API whe
- WhatsApp Template Error: “New English (US) content can't be added while the existing English (US) content is being deleted. Try again in 4 weeks or consider creating a new message template.”When creating or updating a WhatsApp Message Template, you may see the following error: Error Message: “New English (US) content can't be added while the existing English (US) content is being deleted. Try again in 4 weeks or consider creating a new message template.” Why This Happens Meta (WhatsAp
- Whatsapp Error: “This phone number is already registered to a WhatsApp account”What does this error mean? This error appears when the phone number you are trying to onboard for WhatsApp (Business or API) is already connected to an existing WhatsApp account. A phone number can only be linked to one WhatsApp account at a time. Until it is disconnected from the current account, i
- WhatsApp Error: "In order to maintain a healthy ecosystem engagement, the message failed to be delivered"If you’re seeing the error message: "In order to maintain a healthy ecosystem engagement, the message failed to be delivered" it means that Meta (WhatsApp) blocked the message delivery to help maintain a positive messaging experience for users. This error is part of Meta’s ongoing effort to protect
- WhatsApp Template Error: “body: Parameter at index contains URL”What this means Your message template was approved without a URL inside the body’s variable(s), but at send time you’re putting a URL inside a body parameter (e.g., {{1}}). For anti-phishing and quality reasons, Meta does not allow full URLs inside body placeholders. Links must be part of the templa
- Why WhatsApp Display Name is DeclinedWhatsApp • Display Name • Troubleshooting Why WhatsApp Business Display Names Are Declined A declined WhatsApp Business display name means Meta did not approve the name submitted for your business profile. Declines commonly occur when the name does not clearly represent the business, conflicts with
- Delete Phone Number Connected to WhatsApp CoexistenceThis is a case where the client sub-account that is connected to WhatsApp Coexistence doesn't have the option to disable it. Solution: In this case, clients are using coexisting for the number. The WhatsApp Coexistence feature allows businesses to use their existing WhatsApp Business App account w
- Whatsapp Error: Unable to send whats app text, due to invalid parameter error.WhatsApp text fails with invalid parameter errors as per the below screenshot. Solution: In this case, we need to check whether the "From" and "To" numbers are the same. If both numbers are identical, the WhatsApp message will fail with an "Invalid Parameter" error. This is because we do not suppor
- Whatsapp Error: You have already linked the maximum number of phone numbers allowed for this Business Account. Delete a phone number to continue or request additional numbersYou have already linked the maximum number of phone numbers allowed for this Business Account. Delete a phone number to continue or request additional numbers error. Solution: The max phone number limit is not specific to a WABA but rather applies to the business portfolio. Business portfolios
- MM Lite Explained: Faster, Simpler WhatsApp Marketing at ScaleWhatsApp Marketing Messages Lite (MM Lite) Smarter delivery. Better engagement. Zero disruption to your existing setup. In today's fast-moving digital landscape, reaching customers on WhatsApp isn't just about sending messages — it's about sending the right message, at the right time, to the right
- WhatsApp CallingFeature Guide WhatsApp Calling Handle inbound and outbound voice calls directly through WhatsApp — giving your team complete context for every customer interaction from a single platform. What you'll learn ✓ What WhatsApp Calling is ✓ How to enable & set up ✓ Configure call permissions ✓ Make a
- WhatsApp: Unsupported Message TypeTroubleshooting Guide WhatsApp: Unsupported Message Type Understand why some messages appear as unsupported in CRM, what message types are supported, and how to resolve error code 131051. TABLE OF CONTENTS - What is an Unsupported Message Type? - Error Code 131051 Explained - Supported Message Type
- How to Select WhatsApp Sender Numbers in ConversationsUse the WhatsApp sender number picker in Conversations to choose the correct WhatsApp number before sending a message. This helps teams with multiple connected WhatsApp numbers keep conversations accurate, avoid sending from the wrong business identity, and follow WhatsApp messaging rules. The numbe
- Redesigned WhatsApp Onboarding ExperienceThe redesigned WhatsApp onboarding experience helps businesses connect WhatsApp based on their current setup. Whether you already use the WhatsApp Business App, need a brand-new WhatsApp Business Account, or want to migrate from another Business Solution Provider (BSP), the onboarding flow provides