Why Isn't My Class Showing on the Public Enroll Page?

If you have created a class in CPR Enroll+ but students cannot see it on your registration page, there are several common causes. Work through this troubleshooting checklist to identify and resolve the issue quickly.

Before You Begin

• Have the class name, course title, and scheduled date ready.

• Ensure you have admin access to CPR Enroll+ to check course and class configuration settings.

Step-by-Step Instructions

Step 1: Troubleshooting Checklist

1. The Class Is Set to Private

• Private classes are intentionally hidden from public registration pages.

• Go to Classes > ⋮ > Edit on the class.

• In the Listing Settings section, check the Private Class toggle.

• If it is ON (private), turn it OFF to make the class public, then click Save.

2. The Class Date Is in the Past

• Past classes do not appear on the student-facing registration page. Only classes with a future date are displayed. Verify the class date is set correctly and is in the future.

3. Registration Has Closed

• If a Close Registration deadline was set on the course or class and that deadline has passed, the class will no longer accept new registrations and may not appear as available.

• Check the course's Rules section (Course Builder > Courses > ⋮ > Edit) for the Close Registration setting.

• Check the class's Listing Settings for a class-level Registration Closes setting.

• If registration closed too early, increase the number or set it to 0 to remove the deadline.

4. The Class Is Full (No Waitlist)

• When a class reaches its Max Students limit and no waitlist is enabled, the class shows as "Full" or may be hidden from the registration page depending on your configuration.

• Edit the class and increase Max Students, or enable Allow Waitlist in the Listing Settings.

5. The Class Has Been Canceled

• Canceled classes are removed from the public registration page. Go to Classes and check the Status column for the class — if it has been canceled you will need to create a new class.

6. Your Registration Page Is Not Showing the Correct View

• If you are looking at an embedded widget on your website that is not showing a class, it may be that the embed is working correctly but the class filters do not match. Check:

• The embed is using the correct registration URL for your account.

• The class discipline or association filters on the registration page are not excluding your class.

• You are looking at the correct registration page (register.cprenroll.com) rather than a cached or old version.

✔ Test from a private browser window: Open your registration page in an Incognito/Private browser window to see exactly what a new student would see — without any cached data or admin session affecting the view.

Best Practices

• Always test public visibility using an Incognito/Private window after updating class settings.

• Double-check Close Registration offset rules on both course-level and class-level settings.

• Enable Allow Waitlist on high-demand classes to maintain visibility even when maximum capacity is reached.

Frequently Asked Questions

✔ You're all set. Following these checklist steps will help you quickly identify and fix any class visibility issue.