How to contact Support?

Modified on Mon, 11 May at 11:29 AM

The CPR Enroll+ support team is here to help you resolve issues, answer questions, and get the most out of the platform. We offer several ways to reach us — choose the one that fits your urgency and preference.

Support Channels

Channel	How to Use It	Best For
Email	support@cprenroll.com	General questions, account issues, feedback
Support ticket	help.cprenroll.com → Submit a ticket	Detailed issues that need tracking
Knowledge base	help.cprenroll.com	Self-service answers to common questions
In-app feedback	Thumbs-down button below any platform response	Quick feedback on a specific interaction

Submitting a Support Ticket

For issues that need tracking or involve multiple steps to resolve, submitting a support ticket is the best approach. It gives our team full context and creates a paper trail for follow-up.

Go to help.cprenroll.com and click Submit a Ticket in the navigation bar.
Fill in your name, email, and a brief subject line describing the issue.
In the description field, include: the exact steps that led to the issue, what you expected to happen, and what actually happened. Screenshots are very helpful.
Click Submit. You will receive an email confirmation with a ticket number.
A member of the support team will respond to your ticket by email, typically within one business day.

Response Times

Email and tickets: Typically within 1 business day.
Urgent issues (platform down, payment failure): Flag "Urgent" in the subject line of your email for priority attention.

✔ Check the knowledge base first

Many common questions — including how to set up Stripe, create classes, and share your registration page — are answered in detail at help.cprenroll.com. Searching there before submitting a ticket often gets you a faster answer.