The CPR Enroll support team is here to help you resolve issues, answer questions, and get the most out of the platform. We offer several ways to reach us — choose the one that fits your urgency and preference.
Support Channels
| Channel | How to Use It | Best For |
|---|---|---|
| support@cprenroll.com | General questions, account issues, feedback | |
| Support ticket | help.cprenroll.com → Submit a ticket | Detailed issues that need tracking |
| Knowledge base | help.cprenroll.com | Self-service answers to common questions |
| In-app feedback | Thumbs-down button below any platform response | Quick feedback on a specific interaction |
Submitting a Support Ticket
For issues that need tracking or involve multiple steps to resolve, submitting a support ticket is the best approach. It gives our team full context and creates a paper trail for follow-up.
- Go to
help.cprenroll.comand click Submit a Ticket in the navigation bar. - Fill in your name, email, and a brief subject line describing the issue.
- In the description field, include: the exact steps that led to the issue, what you expected to happen, and what actually happened. Screenshots are very helpful.
- Click Submit. You will receive an email confirmation with a ticket number.
- A member of the support team will respond to your ticket by email, typically within one business day.
Response Times
- Email and tickets: Typically within 1 business day.
- Urgent issues (platform down, payment failure): Flag "Urgent" in the subject line of your email for priority attention.
✔ Check the knowledge base first. Many common questions — including how to set up Stripe, create classes, and share your registration page — are answered in detail at help.cprenroll.com. Searching there before submitting a ticket often gets you a faster answer.
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