We're delving into an essential aspect of your online presence—setting up comprehensive terms and conditions. These are crucial not only for providing clarity to your students but also for establishing transparent guidelines for your instructors and store transactions. In this step-by-step guide, we'll navigate through the process of creating and customizing your terms and conditions on CPR Enroll.

Accessing Site Configuration

To initiate the setup of your terms and conditions, log in to CPR Enroll and proceed to the "Settings" section. Under "Site Configuration," you'll find the dedicated space to input and edit your various terms.

Refund Policy

To ensure a seamless experience, start with your Refund Policy. If you have an existing policy on your website, effortlessly enter the URL in the dedicated space. Alternatively, use the provided terms editor to input your refund policy directly on the CPR Enroll page.

Now, let's delve into crafting specific terms tailored for different aspects of your platform.

Class Terms and Conditions: For your students, clarity is key. Craft terms that outline rescheduling, cancellation policies, and refund procedures using the terms editor. This customization ensures you can adapt these conditions based on your unique requirements.

Store Terms and Conditions: Tailor terms for your instructors making purchases from your store. Clearly state refund policies and any other conditions specific to store transactions. Consider starting with sample policies provided in this guide and customize them to align with your organization's policies.

Once you've meticulously crafted these terms, don't forget to save your configuration. This straightforward yet crucial step ensures that all your configurations are updated and ready for implementation.

Finalizing Your Terms

After crafting your terms and conditions, take a moment to review them. Confirm that details such as refund policies, class terms, and store terms are clear and well-defined. Your terms and conditions serve as the legal backbone of the relationship between you and your customers. This agreement establishes the rules and expectations both parties must adhere to.

Why Are Terms and Conditions Important?

Understanding the significance of your terms is crucial. They define acceptable and prohibited uses, manage user expectations, establish account management processes, protect against infringement, set legal grounds, and post necessary disclaimers or warranties as required by applicable law.

Now, let's go into the practical steps of writing effective terms and conditions for your platform.

Determine Applicable Laws. Before you start writing, identify the legal frameworks that apply to your business.

Make an Outline. Organize your thoughts and create a comprehensive outline to guide your writing process.

Select Relevant Clauses. Choose clauses that align with your business model and policies to create a well-rounded agreement.

Write Clearly. Use clear and straightforward language to articulate your terms, ensuring they are easily understood by all parties involved.

Link to Other Policies. Connect your terms with other legal and website policies for a cohesive and comprehensive approach.

Strategic Posting. Share your completed agreement across multiple platform spots for accessibility, ensuring that users can easily find and reference these terms.

By following these you establish a robust foundation for your terms and conditions, creating a clear and transparent legal framework for your platform.

WHAT TO AVOID IN YOUR TERMS AND CONDITIONS

While creating your terms and conditions, it's equally essential to be mindful of certain pitfalls that could bring unnecessary complications.

1. Avoid Legalese. Keep your language simple and understandable to ensure clarity and comprehension.

2. Avoid Harsh Language. Maintain a professional and respectful tone throughout your terms to foster a positive user experience.

3. Legally Enforceable Rules. Don't set rules you can't legally enforce, as this may lead to confusion and potential issues down the line.

4. Clear Formatting. Ensure that your terms are presented in a clear and organized format to enhance readability.

5. Regular Updates. To prevent your terms from becoming outdated, make regular updates and revisions as needed.

TIPS FOR WRITING GOOD TERMS AND CONDITIONS

Writing effective terms and conditions requires more than just legal jargon. Here are some tips to enhance the usability of your agreement.

• Ease of Reading. Write in a straightforward manner and organize content logically. Consider adding summary snippets under complex clauses to provide users with a simplified overview.

• Organization is Key. Consider the layout of your terms and conditions. Use clear headings, bullet points, or tables for better organization, making it easier for users to understand.

• Brand Consistency. Maintain consistency with your brand's voice throughout the document. This promotes brand awareness and helps users recognize that the terms and conditions belong to your platform.

• Honesty and Transparency. Be truthful and avoid double meanings in your terms. Strive for a balance between providing enough detail for users to understand without overwhelming them with unnecessary information.

• Accessibility. Ensure your terms are linked in multiple locations for easy access. Consider placing them in your website or app footer, payment screens, account creation pages, privacy center, and other relevant policies.

• Displaying Your Terms and Conditions and Getting Consent. For your terms to be legally effective, it's crucial to display them prominently and obtain user consent.

• Display Them Prominently. Place your terms in various locations, including your website or app footer, payment screens, account creation pages, privacy center, and other relevant policies. This ensures that users can easily find and reference your terms.

• Methods of Consent. Employ clickwrap consent methods to ensure that users actively agree to your terms. This adds an extra layer of assurance that users acknowledge and accept the terms before engaging with your platform.

DISCLAIMER

While we provide this terms of service policy as a guide, it's essential to note that we are not attorneys. Using the sample policy is done at your own risk and should be reviewed by a legal professional to ensure proper federal and state compliance for your application.

----- SIMPLE CLASS TERMS & CONDITIONS SAMPLE 1 -----

Rescheduling, Cancellation, & Refund Policy:

Strict no show policy – students who do not call or show up for class, no refund is issued. Must pay full price to attend another class

LATE SHOW - if you are later than 15 minutes, you must re-schedule with $40 rescheduling fee

Within 72 hours prior to class – Student(s) may reschedule a class with a $40 reschedule fee only; no refund is provided.

Cancellations more than 72 hours prior to class - 10% cancellation/processing fee.

Weather cancellation will be decided 12 – 24 hours prior to class at the discretion of YOUR COMPANY.

NO REFUNDS FOR ALL BLENDED TRAINING PURCHASES!

YOUR COMPANY also reserves the right to cancel or reschedule classes at our discretion.

Further questions may be addressed via email at info@yourcompany.com

----- TERMS OF SERVICE SAMPLE 2 -----

Terms of Service

Last updated: Dec 7, 2022 11:30 PM

Please read this Terms of Service ("Terms," "Terms of Service") carefully before using the www.yourcompany.com website (the "Website") operated by YOUR COMPANY, a(n) Limited Liability Company formed in YOUR STATE, United States ("us," "we," "our") as this Terms of Service contains important information regarding limitations of our liability. Your access to and use of this Website is conditional upon your acceptance of and compliance with these Terms. These Terms apply to everyone, including but not limited to visitors, users and others, who wish to access and use the Website.

By accessing or using the Website, you agree to be bound by these Terms. If you disagree with any part of the Terms, then you do not have our permission to access or use the Website.

Our offers and pricing

We offer goods, services, and digital products on this Website. The price of these goods, services, and digital products can be found listed on the Website. This price does not include taxes or other fees that you may be charged.

Purchases

When you make a purchase on the Website, you will be using a third party payment processor, Stripe, that will collect your payment information and process your payment. We are not responsible for the collection, use, sharing or security of your billing information by Stripe. The following payment method(s) are accepted by the third party payment processor: American Express, bank transfer, Discover, MasterCard, and Visa.

You hereby represent and warrant that you have the legal right to use the payment method(s) in connection with any purchase and that the information that you supply to us and to the third party payment processor(s) is true, correct and complete.

Cancellation policy

We do not offer you the ability to cancel any purchases that you have made of the goods, services, and digital products offered on our Website.

We reserve the right to cancel your purchase for any reason, at our sole discretion, including but not limited to fraud, inaccuracies, and unavailability of the items or services purchased. We will not provide you with any notice prior to cancelling your purchase.

We will issue you a refund of the full purchase price that you paid if we cancel your purchase.

Refund policy

We do not offer refunds on any purchases made on this Website.

Advance payments

We may ask you to provide an advance payment on any purchase made of the goods, services, and digital products offered on our Website. An advance payment is a partial payment of the total purchase price that will help pay for our actual expenses while providing the goods, services, and digital products.

We will issue you a refund of the advance payment that you made if we cancel.

We do not offer you the ability to cancel any purchases that you have made of the goods, services, and digital products offered on this Website. As such, we do not refund advance payments.

Deposits

We may ask you to provide a deposit for purchases made of the goods, services, and digital products offered on our Website. A deposit is a payment made to reserve the goods, services, and digital products.

We will issue you a refund of the deposit that you made if we cancel your purchase.

We do not offer you the ability to cancel any purchases that you have made of the goods, services, and digital products offered on our Website. As such, we do not refund deposits.

NO WARRANTY ON PURCHASES

THE ITEMS OR SERVICES DISPLAYED OR SOLD ON THIS WEBSITE ARE PROVIDED “AS IS,” NO WARRANTY, EXPRESS OR IMPLIED (INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, OF SATISFACTORY QUALITY OR FITNESS FOR A PARTICULAR PURPOSE OR USE) SHALL APPLY TO ANY ITEMS OR SERVICES DISPLAYED OR SOLD ON THIS WEBSITE, WHETHER ARISING BY LAW, COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE OF TRADE OR OTHERWISE.

Remedies

You agree that the remedy for breach of this Terms of Service as it relates to your purchase shall be none. You also agree that the remedy for breach of this Terms of Service as it relates to your purchase shall be to pursue dispute resolution as provided in the “governing law, severability, dispute resolution, venue and class action waiver” section below. These remedies intended to be your sole and exclusive remedies for any breach of this Terms of Service as it relates to your purchase.

Prohibited uses

You agree that you will use this Website in accordance with all applicable laws, rules, regulations and these Terms at all times. The following is a non-exhaustive list of prohibited uses of this Website. You agree that you will not perform any of the following prohibited uses:

Impersonating or attempting to impersonate YOUR COMPANY or its employees, representatives, subsidiaries or divisions;

Misrepresenting your identity or affiliation with any person or entity;

Sending or attempting to send any advertising or promotional material, including but not limited to spam, junk mail, chain mail or any similar material;

Engaging in any conduct that restricts or inhibits any person’s use or enjoyment of the Website, or which, as determined in our sole discretion, may harm us or the users of this Website or expose us or other users to liability;

Using the Website in any manner that could disable, overburden, damage or impair the Website or interfere with another party’s use of the Website;

Using any robot, spider or other similar automatic technology, process or means to access or use the Website for any purpose, including monitoring or copying any of the material on this Website;

Using any manual process or means to monitor or copy any of the material on this Website or for any other unauthorized purpose;

Using any device, software, means or routine that interferes with the proper working of the Website, including but not limited to viruses, trojan horses, worms, logic bombs or other such materials;

Attempting to gain unauthorized access to, interfering with, damaging or disrupting any parts of the Website, the server(s) on which the Website is stored, or any server, computer or database connected to the Website;

Attempting to attack or attacking the Website via a denial-of-service attack or a distributed denial-of-service attack;

Otherwise attempting to interfere with the proper working of the Website;

Using the Website in any way that violates any applicable federal, state or local laws, rules or regulations.

NO WARRANTY ON WEBSITE

THIS WEBSITE IS PROVIDED “AS IS,” NO WARRANTY, EXPRESS OR IMPLIED (INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, OF SATISFACTORY QUALITY OR FITNESS FOR A PARTICULAR PURPOSE OR USE) SHALL APPLY TO THIS WEBSITE, WHETHER ARISING BY LAW, COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE OF TRADE OR OTHERWISE.

Availability, errors and inaccuracies

We assume no liability for the availability, errors or inaccuracies of the information, products or services provided on this Website. We may experience delays in updating information on this Website and in our advertising on other websites. The information, products and services found on the Website may contain errors or inaccuracies or may not be complete or current. Products or services may be incorrectly priced or unavailable. We expressly reserve the right to correct any pricing errors on our Website. The inclusion or offering of any product or service on this Website does not constitute an endorsement or recommendation of such product or service by us.

DAMAGES AND LIMITATION OF LIABILITY

IN NO EVENT SHALL YOUR COMPANY BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF, RELATING TO OR IN ANY WAY CONNECTED WITH YOUR ACCESS TO, DISPLAY OF OR USE OF THIS WEBSITE OR WITH THE DELAY OR INABILITY TO ACCESS, DISPLAY OR USE THIS WEBSITE, INCLUDING BUT NOT LIMITED TO YOUR RELIANCE UPON OPINIONS OR INFORMATION APPEARING ON THIS WEBSITE; ANY COMPUTER VIRUSES, INFORMATION, SOFTWARE, LINKED WEBSITES OPERATED BY THIRD PARTIES, PRODUCTS OR SERVICES OBTAINED THROUGH THIS WEBSITE, WHETHER BASED ON A THEORY OF NEGLIGENCE, CONTRACT, TORT, STRICT LIABILITY, CONSUMER PROTECTION STATUTES OR OTHERWISE, EVEN IF YOUR COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IF, DESPITE THE LIMITATION ABOVE, YOUR COMPANY IS FOUND LIABLE FOR ANY LOSS OR DAMAGE WHICH ARISES OUT OF OR IN ANY WAY CONNECTED WITH ANY OF THE OCCURRENCES DESCRIBED ABOVE, THEN THE LIABILITY OF YOUR COMPANY WILL IN NO EVENT EXCEED THE SERVICE FEES YOU PAID TO YOUR COMPANY IN CONNECTION WITH SUCH TRANSACTION(S) ON THIS WEBSITE. THE LIMITATION OF LIABILITY REFLECTS THE ALLOCATION OF RISK BETWEEN THE PARTIES. THE LIMITATIONS SPECIFIED IN THIS SECTION WILL SURVIVE AND APPLY EVEN IF ANY LIMITED REMEDY SPECIFIED IN THESE TERMS OF USE IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE. THE LIMITATIONS OF LIABILITY PROVIDED IN THESE TERMS OF USE INURE TO THE BENEFIT OF YOUR COMPANY. THE AGGREGATE LIABILITY OF YOUR COMPANY ARISING OUT OF OR RELATING TO THIS WEBSITE, WHETHER ARISING OUT OF OR RELATED TO BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE SHALL BE LIMITED TO THE AMOUNT OF FEES ACTUALLY RECEIVED BY YOUR COMPANY FROM YOU.

Links to third party websites

This Website may contain hyperlinks to websites operated by third parties and not by us. We provide such hyperlinks for your reference only. We do not control such websites and are not responsible for their contents or the privacy or other practices of such websites. Further, it is your responsibility to take precautions to ensure that whatever links you click on or software that you download, whether from this Website or other websites or applications, is free of such items as viruses, worms, trojan horses, defects and other items of a destructive nature. Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.

Intellectual property and DMCA notice and procedure for intellectual property infringement claims

All contents of this Website are ©2021 - 2022 YOUR COMPANY or third parties. All rights reserved. Unless specified otherwise, this Website and all content and other materials on this Website including but not limited to all logos, designs, text, graphics, pictures, information, data, software, sound files and arrangement thereof (collectively, “Content”) are the proprietary property of YOUR COMPANY and are either registered trademarks, trademarks or otherwise protected intellectual property of YOUR COMPANY or third parties in the United States and/or other countries.

If you are aware of a potential infringement of our intellectual property, please contact YOUR NAME at compliance@yourcompany.com.

We respect the intellectual property rights of others. It is our policy to respond to any claim that Content posted on the Website infringes on the copyright, trademark or other intellectual property rights of any person or entity.

If you believe in good faith that the Content infringes on your intellectual property rights, you or your agent may send us a written notice of such infringement titled “Infringement of Intellectual Property Rights - DMCA.” Your notice to us must include the following information:

An electronic or physical signature of the person authorized to act on behalf of the owner of the intellectual property right’s interest;

A description of the work that you claim has been infringed, including the URL (i.e., web page address) of the location where the work exists or a copy of the work;

Your name, email, address and telephone number; and

A statement by you that you have a good faith belief that the disputed use is not authorized by the owner of the work, its agent or the law.

Please note that we will not process your complaint if it is not properly filled out or is incomplete. You may be held accountable for damages, including but not limited to costs and attorneys’ fees for any misrepresentation or bad faith claims regarding the infringement of your intellectual property rights by the Content on this Website.

You may submit your claim to us by contacting us at:

YOUR COMPANY

YOUR NAME

compliance@yourcompany.com

YOUR PHONE

YOUR ADDRESS

CITY, ST ZIP

UNITED STATES

Governing law, severability, dispute resolution and venue

These Terms shall be governed and construed in accordance with the laws of the state of New Hampshire, United States, without regard to its conflict of laws provisions. THESE TERMS SHALL NOT BE GOVERNED BY THE UNITED NATIONS CONVENTION ON CONTRACTS FOR THE SALE OF INTERNATIONAL GOODS, THE UNIFORM COMMERCIAL CODE, NOR INCOTERMS.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of that right or provision. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between you and us regarding our Website, and supersede and replace any prior agreements we might have had with you regarding the Website.

Any controversy or claim arising out of or relating to these Terms including but not limited to the interpretation or breach thereof shall be resolved in a court of competent jurisdiction in YOUR COUNTY County, New Hampshire.

YOU AND YOUR COMPANY AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR REPRESENTATIVE ACTION.

Changes to Terms of Service

We reserve the right to make changes to these Terms of Service at any time. We will not provide you with any notice when we make changes to this Terms of Service.

Questions

If you have any questions about our Terms of Service, please contact us at support@yourcompany.com.