Setting Up White-Label Email (Email Sending Domain)

By default, system emails go out from CPR Enroll. White-Label Email lets them come from your own domain instead, so students see your brand in the From line rather than ours.

Before You Begin

• Find it at Settings → Integrations & Connections, in the Email section — Email Sending Domain. Until it is configured the card reads Not set up.
• You need access to your domain’s DNS records — at your registrar or DNS host. If someone else manages DNS for you, loop them in now.
• You need a mailbox on the domain you own. A Gmail or Outlook address will not work.
• Allow up to 48 hours. DNS usually propagates within an hour, but not always.

✔ Nothing breaks while you set this up. Until verification completes, mail continues to send from CPR Enroll.

Step 1: Enter Your Domain

Click Continue.

Step 2: Add the DNS Records

CPR Enroll presents DNS records for you to add at your domain provider. These cover SPF, DKIM and DMARC — the three standards mail providers use to confirm that a sender is authorized to use a domain.

Add each record exactly as shown at your registrar or DNS host.

✔ What the DNS screen gives you. After you click Continue, CPR Enroll lists each record with three columns to copy: the record Type (TXT or CNAME), the Name (or Host), and the Value. There is one row for SPF, one or more for DKIM, and one for DMARC. Copy each field exactly — do not retype it, and do not add your domain to the Name if your DNS host appends it for you.

Step 3: Verify

1. Return to CPR Enroll.
2. Run verification.
3. The domain must verify before any mail is sent from it.

How long does it take? DNS changes usually propagate within an hour, but providers may take up to 48 hours. If verification fails, wait and try again before changing anything.

✔ Resist the urge to fiddle. Most failed verifications are simply early. Re-editing records that were already correct is the usual way a one-hour job becomes a two-day one.

Step 4: Troubleshoot the Three Common Problems

Best Practices

• Use a real, monitored mailbox as your From address. Students will reply to it.
• Screenshot your existing SPF record before editing it, so you can restore it if a merge goes wrong.
• Do this on a quiet day, not the morning of a big campaign — even though sending keeps working throughout.
• If a third party manages your DNS, send them the records verbatim rather than retyping them.
• Re-check the card after 48 hours. Not set up still showing means verification never completed.

Frequently Asked Questions

✔ You’re all set. Once the domain verifies, every system email carries your brand in the From line.