How to Send Account Creation Invitation Emails

When you create a new instructor or user account in CPR Enroll+, the system does not automatically send them their login details. You need to send the account creation email manually. This gives you control over when new users receive their credentials — useful when you are setting up multiple accounts in advance of onboarding.

Sending a Welcome Email to a New Instructor

1. From the sidebar, go to People > Instructors.

2. Find the instructor in the list.

3. Click ⋮ on their row.

4. Select Account Create Email from the action menu.

5. A confirmation prompt appears. Click Send.

6. The instructor receives an email with their username and a link to set their password.
   
   

Sending a Welcome Email to a New User (Admin/Staff)

7. Go to Administration > Users.

8. Find the user in the list.

9. Click ⋮ > Resend Confirmation Email.

10. The user receives a confirmation email with instructions to activate their account.
    
    

If a User Did Not Receive Their Email

• Ask the user to check their Spam or Junk folder — automated emails are sometimes filtered.

• Add support@cprenroll.com or your sender address to their safe senders list.

• Use ⋮ > Resend Confirmation Email or ⋮ > Account Create Email to resend the email.

• If the problem persists, verify the email address on file is correct (Administration > Users > ⋮ > Edit).