Your NEW Setup Guide: How to Set Your Policies

Clear policies build trust with your students and protect your business. By setting up your privacy policy, refund policy, terms, and disclaimers upfront, students know exactly what to expect before they check out — reducing confusion, disputes, and support requests down the line.

This article walks you through setting up your site's compliance policies from start to finish.

Before You Begin

Before starting this setup, have the following ready:

• Links to your existing policy documents, if you already have a Privacy Policy, Refund Policy, Terms Policy, or Disclaimer published elsewhere (such as on your main business website).
• Your cancellation and rescheduling terms, if you haven't already documented them, since these will inform your Class and Store Terms & Conditions.
• If you don't yet have formal policy documents, consider drafting them (or consulting legal guidance) before completing this step, since these policies carry real legal and business implications.

Step-by-Step Instructions

Step 1: Open Your Setup Guide

1. From the opening screen, click Settings on the left menu.
2. Click Setup Guide.

You'll land on Your Setup Guide, where you can finish setting up your account with everything you need to sell and operate.

Step 2: Locate Set Your Policies

Under 1. Get Sell-Ready, find Set Your Policies and click Set Policies.

This opens the Set Your Policies screen, where you'll add your terms and cancellation policy so students know what to expect at checkout.

Step 3: Manage Site Compliance

Under Site Compliance, add links to the following:

Enter the URL for each policy document. These links will be made accessible to students during checkout and elsewhere on your site.

Step 4: Set Your Terms & Conditions

In addition to the compliance links above, set:

• Class Terms & Conditions — specific terms that apply to class registrations, such as cancellation and rescheduling rules.
• Store Terms & Conditions — terms that apply to any store purchases, such as add-ons or merchandise.

Step 5: Save Your Changes

Once you've entered your policy links and terms, click Save.

Best Practices

• Keep policy documents up to date. If your refund or cancellation terms change, update the linked document promptly so students always see accurate information.
• Host policies on a stable URL. Avoid linking to documents that may move or be deleted, since broken links can create confusion or compliance issues.
• Align Class and Store Terms with your actual practices. Make sure the terms you publish match how your business actually handles refunds, rescheduling, and cancellations, to avoid disputes.
• Review policies periodically, especially if your business practices, pricing, or applicable regulations change.

Frequently Asked Questions