Managing Store Orders & Fulfillment

When a student or instructor purchases a product from your Store, an order record is created in CPR Enroll+. The Fulfillment section lets you monitor orders, track payment status, and manage the fulfillment of physical and digital products. This guide walks through viewing orders, tracking payments, and reconciling store transactions.

Viewing Store Orders

1. From the sidebar, go to Store > Fulfillment > Orders.

2. The Orders table displays all purchases with the following columns:

• Order Date — when the purchase was made

• Status — current fulfillment status

• Instructor / Purchaser Name — who placed the order

• Email — purchaser's email address

• Total Amount — order total before any adjustments

• Purchased Amount — amount actually charged after discounts or promo codes

Tracking Store Payments

3. Go to Store > Fulfillment > Payments.

4. This view shows payment-level detail for each store transaction:

• Payment ID — unique transaction identifier

• Made On — date and time

• Amount — total charged

• Card Number — masked for security reference

• Payment Status — processing status (Paid, Failed, Refunded, etc.)

• Details — link to the full transaction record
  
  

Cross-Referencing With Payments > Transactions

For a unified view of all financial activity across the entire platform (enrollments, store purchases, invoices, add-ons, and reschedule fees in one place):

5. Go to Payments > Transactions.

6. Click the Type filter and select Store Products to show only store transactions.

7. Use this view for accounting reconciliation and financial reporting.
   
   

Processing a Store Refund

To refund a store purchase, follow the same process as an enrollment refund — locate the transaction in Payments > Transactions, use the in-platform refund action if available, or process through your Stripe dashboard as a fallback. See Managing Refunds and Disputes for the complete refund process.