Managing Store Orders & Fulfillment

When a student or instructor purchases a product from your Store, an order record is created in CPR Enroll+. The Fulfillment section lets you monitor orders, track payment status, and manage the fulfillment of physical and digital products.

Viewing Store Orders

From the sidebar, go to Store. Click the Fulfillment tab, then the Orders sub-tab.

The Orders table displays Order Date, Status, Instructor Name, Email, Total Amount (order total before adjustments), and Purchased Amount (amount charged after discounts or promo codes).

Tracking Store Payments

Go to Store > Fulfillment > Payments.

This view shows payment-level detail: Payment ID, Made On, Amount, Card Number (masked), Payment Status, and Details (link to the full transaction record).

Cross-Referencing With Payments > Transactions

For a unified view of all financial activity across the platform — store purchases alongside enrollments, invoices, and add-ons — go to Payments > Transactions and use the Type filter to show only store transactions. Use this view for accounting reconciliation.

Processing a Store Refund

To refund a store purchase, locate the transaction in Payments > Transactions and use the in-platform refund action if available, or process the refund directly through your Stripe dashboard. See “Managing Refunds and Disputes” for the complete refund process.