Tracking Dropped Students
The Dropped Students report shows every student who was removed or dropped from a class in CPR Enroll+. Monitoring this report helps you identify patterns, understand why students are not completing classes, and create re-engagement opportunities to bring them back.
Accessing the Report
From the sidebar, go to Reports > Dropped Students.
The report loads with all dropped enrollments, most recent first.
Understanding the Report Columns
Student Name — the student who was dropped
Email — for follow-up contact
Course — the course they were enrolled in
Class — the specific session they were removed from
Drop Date — when they were removed
Instructor — the instructor assigned to the class
Filtering and Exporting
Click Filters to narrow the report by date range, instructor, course, or location.
Use the Search field to find a specific student by name or email.
Click Export to download the full report as a spreadsheet for analysis.
Why Students Appear in This Report
An admin manually dropped them (Enrollments > Drop student)
The class was canceled — all enrolled students are automatically moved to dropped status
A student requested a cancellation and it was processed
Duplicate import enrollments were cleaned up
Re-Engaging Dropped Students
Export the list and use the email addresses to send rescheduling options or a special offer.
Create a coupon for dropped students — set it to apply to all courses and share it in an email campaign. See Instructor Store Coupons (Promo Codes) for setup.
Look for patterns — if the same course or class type has consistently high drop rates, it may signal a scheduling, pricing, or communication issue.
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